Search found 10 matches

by 1kenyonbrook
Fri Aug 16, 2019 10:58 am
Forum: Tickets Discussion
Topic: Missing Tickets
Replies: 14
Views: 1183

Re: Missing Tickets

Below is a copy of the response - Hope this helps and hope you get your stuff sorted soon. Kenyon ============================================================================ Hello, Thank you for your patience while we investigated your order. Your order has been placed at Will Call for pick up on-s...
by 1kenyonbrook
Wed Aug 14, 2019 7:20 pm
Forum: Tickets Discussion
Topic: Missing Tickets
Replies: 14
Views: 1183

Re: Missing Tickets

Lots of emails to ticketsupport and some sort of claim with the carrier. My challenges didn't seem to get much traction until my claim with UPS was accepted and investigated. That process with UPS was 5 business days after they collected the damaged envelope. Its really nerve wracking as the tickets...
by 1kenyonbrook
Fri Aug 09, 2019 6:46 pm
Forum: Rideshares & Resource Sharing
Topic: Transport Space back to Ohio
Replies: 0
Views: 190

Transport Space back to Ohio

Hey all - Looking for someone that might have a small amount of space heading back to or through Ohio. I have a couple of Black/Yellow tubs and a fat tire bike I'm trying to get back from the playa (my transport out isn't making the return trip). Would be more than happy to help with gas money. DM m...
by 1kenyonbrook
Tue Aug 06, 2019 3:31 pm
Forum: Tickets Discussion
Topic: Missing Tickets
Replies: 14
Views: 1183

Re: Missing Tickets

All - Appreciate the positive vibes and suggestions - the Org has popped out of the email black box with an update and solution. Still not sure what happened, but just glad that I can get back to working out the final details for a great burn . . . can't wait to see everyone soon. Many thanks Kenyon
by 1kenyonbrook
Sat Aug 03, 2019 5:53 am
Forum: Tickets Discussion
Topic: Missing Tickets
Replies: 14
Views: 1183

Re: Missing Tickets

Well - About 2 weeks into trying to work out the missing tickets. Been very difficult and still don't have any answers from Ticket Support. Have traded emails and provided order details, explanations and UPS claim details about 5 or 6 different times. Haven't had any interaction or response for 5 da...
by 1kenyonbrook
Sat Aug 03, 2019 5:43 am
Forum: Tickets Discussion
Topic: Missing a STEP ticket and pass in the UPS envelope
Replies: 2
Views: 383

Re: Missing a STEP ticket and pass in the UPS envelope

Didn't buy through STEP, but I've had a similar experience. Received UPS envelope with nothing inside. Going on two weeks trying to work out. Terribly frustrating. Working through Ticket Support without any possibility of actually talking with someone to know what they need, steps that need to happe...
by 1kenyonbrook
Wed Jul 31, 2019 8:27 am
Forum: Tickets Discussion
Topic: Missing Tickets
Replies: 14
Views: 1183

Re: Missing Tickets

I appreciate the vote of confidence - Its been nerve wracking not being able to simply talk with someone to know if you are doing the right thing and in the right order. Without have someone that you can work directly with it seems like I get a new person every day or so and start over again providi...
by 1kenyonbrook
Wed Jul 31, 2019 7:46 am
Forum: Tickets Discussion
Topic: Missing Tickets
Replies: 14
Views: 1183

Missing Tickets

Has anyone else received their BM package that was empty or missing their tickets? I paid to have the UPS 2nd day air delivery and received an empty package. I'm going on 10 days or trying to get this sorted with no end in sight. I've send numerous emails to Ticket Support and filed a claim with UPS...
by 1kenyonbrook
Mon Jul 22, 2019 2:18 pm
Forum: Tickets Discussion
Topic: UPS Expedited
Replies: 13
Views: 911

Re: UPS Expedited

Just received my UPS Expedited Envelope - Completely empty - wasn't opened, just nothing. Is there a best way to contact BM regarding this except an email through the contracts?

Any thoughts or suggestions are appreciated -

Thanks

Kenyon Brook
by 1kenyonbrook
Tue Jun 19, 2018 7:56 am
Forum: Tickets Discussion
Topic: Mailing Date for Tickets?
Replies: 12
Views: 3017

Re: Mailing Date for Tickets?

Leo -

Was the email from BM, Tciketfly or just a generic notice from UPS?

Thanks,

Kenyonbrook

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