Below is a copy of the response - Hope this helps and hope you get your stuff sorted soon. Kenyon ============================================================================ Hello, Thank you for your patience while we investigated your order. Your order has been placed at Will Call for pick up on-s...

Lots of emails to ticketsupport and some sort of claim with the carrier. My challenges didn't seem to get much traction until my claim with UPS was accepted and investigated. That process with UPS was 5 business days after they collected the damaged envelope. Its really nerve wracking as the tickets...

Hey all - Looking for someone that might have a small amount of space heading back to or through Ohio. I have a couple of Black/Yellow tubs and a fat tire bike I'm trying to get back from the playa (my transport out isn't making the return trip). Would be more than happy to help with gas money. DM m...

All - Appreciate the positive vibes and suggestions - the Org has popped out of the email black box with an update and solution. Still not sure what happened, but just glad that I can get back to working out the final details for a great burn . . . can't wait to see everyone soon. Many thanks Kenyon

Well - About 2 weeks into trying to work out the missing tickets. Been very difficult and still don't have any answers from Ticket Support. Have traded emails and provided order details, explanations and UPS claim details about 5 or 6 different times. Haven't had any interaction or response for 5 da...

Didn't buy through STEP, but I've had a similar experience. Received UPS envelope with nothing inside. Going on two weeks trying to work out. Terribly frustrating. Working through Ticket Support without any possibility of actually talking with someone to know what they need, steps that need to happe...

I appreciate the vote of confidence - Its been nerve wracking not being able to simply talk with someone to know if you are doing the right thing and in the right order. Without have someone that you can work directly with it seems like I get a new person every day or so and start over again providi...

Has anyone else received their BM package that was empty or missing their tickets? I paid to have the UPS 2nd day air delivery and received an empty package. I'm going on 10 days or trying to get this sorted with no end in sight. I've send numerous emails to Ticket Support and filed a claim with UPS...

Just received my UPS Expedited Envelope - Completely empty - wasn't opened, just nothing. Is there a best way to contact BM regarding this except an email through the contracts?

Any thoughts or suggestions are appreciated -

Thanks

Kenyon Brook

Leo -

Was the email from BM, Tciketfly or just a generic notice from UPS?

Thanks,

Kenyonbrook