True, even I got kicked out of line when the server froze and had to buy 2nd tier tickets (a customer service issue BMorg never actually attended to - expecting burners to accept it as yet another BM kerfuffle). It's an issue that's easily fixed by having servers that are prepared to handle that kin...

Dear BMOrg: Please do not get so lost in an inward, philosophical quest for "fairness" that you make it equally unfair to everyone . Yes, this was recognized by them in that note when they said "solving fairness is impossible in a limited space." There is no such thing as fair for some while not fa...

Understandable, but I think it may be worth it to to establish such a system to benefit the 50k+ attendees they will have next year. I also agree with the posters who suggest a moderate "restocking" fee, but think that tickets should be transferable only, not completely refundable (simplifies it a l...

I think it would be smarter to make people register their tickets with a name & photo when they're purchased. This guarantees that there's only one ticket/person and that any ticket transfers have to go through official channels. This system would help ward off scalpers. Many of the world's largest ...