I just participated and I am highly dissatisfied with the tier system. It is for the benefit of Burning Man--and their IT vendor. It is not for the benefit of Burning Man's customers. This will not endure. It is our NetFlix moment.

If you have not read your JRS, I will save you the work and post the good part, the part about selling tickets: IMPORTANT 2012 BURNING MAN TICKET INFORMATION Changes and improvements are afoot for ticket sales to Burning Man 2012! Here's a first look at what to expect -- stand by for more complete ...

If you have not read your JRS, I will save you the work and post the good part, the part about selling tickets: IMPORTANT 2012 BURNING MAN TICKET INFORMATION Changes and improvements are afoot for ticket sales to Burning Man 2012! Here's a first look at what to expect -- stand by for more complete ...

So to increase my odds, I have decided to enter all 3 tiers. I end up being the 5999th name drawn. What tier tickets do I get? Although, that issue has, I'm sure been addressed somewhere in the ridiculous amount of verbiage generated by the "new" system, I have not been able to readily find the ans...

I spent my thoughtful time early on laying out the argument for why the lottery system is just a cover up for the inadequate existing IT ticketing program that showed its weaknesses last year. That is where all Burning Man's attention should have been placed instead of misplaced on this customer-inf...

It is easy to see from the outside--and outside the organization is where your customers are--that this decision has been backed into based on group think and internal organizational constraints. From the way I read the JRS lottery announcement most of the problem could be solved by hiring a compete...