Chris, I apologize sincerely for any problems you may have had. I will direct your email to the correct department. The DPW builds the city, maintains and services it, then cleans it up. We leave ticket sales to a different department. However, this is the exact kind of behavior we no longer accept ...

<this is a copy of a letter of complaint> Dear Burning Man Box Office Staff, I looked at the web site just before leaving to drive up on Friday. It said (and still says) that tickets were available at the box office at the gate. I arrived just before sunset and was told by the box office staff that ...