gaminwench wrote:GUYS???

gaminwench, do not confuse the Dusty Beavers with Camp Beaverton.
NOT the same thing.

theCryptofishist wrote: So, they should go back to the previous vendors?

Noooo...that is not what I am saying.
But, hopefully, lessons can be learned to make next year's experience better for everyone.

Did they make it clear which one to send back? It would suck if they cancelled one and that was the one you kept... I had not ordered a vehicle pass. Because I come in with a trailer full of camp supplies, I got a vehicle pass through the camp (in a different order). So, it is easy: I just return t...

As a little post-mortem of my case, I will say this: I am surprised by the scale of the fulfillment screw-up that evidently occurred with this round of Burning Man ticketing. One would think that Ticketfly had sufficient experience and trained employees to handle this size of a ticket sale. But mayb...

Well...great news! Today, I got my 2nd ticket in the mail !! :D It looks like the last round of calling and emailing finally worked. And, yes, I did get an email with tracking info a couple days ago - fingers were crossed the entire time since. They included an envelope for me to return the un-order...

As Trilo suggested (https://eplaya.burningman.org/viewtopic.php?f=367&t=70287), I wrote an email to [email protected].com but that just created a new case under my account on ticketsupport.burningman.com... I had already re-opened the original case - which dates back to July 10!! I made the Ticketf...

Well....unfortunately, still no ticket... I was told July 24th that my (missing) ticket would ship in the next 24 hours. Nothing. They did change my case to 'Resolved'. On Thursday, July 31, told again that it would ship tomorrow (!). Still nothing: no tracking email, no ticket. Just called Ticketfl...

Took me 5 days for an initial response and another 10 or so to get close to a resolution.

Patience... they will get to your case.

FossaFerox wrote:My tickets included a ticket sized piece of cardstock with my name. That would let you know you got the right order...

Not necessarily, unfortunately.
I had the right cardboard receipt (my name/address, the price I paid, etc) but the order was still wrong.

re: voided tickets showing up at the Gate. My case resolved around a missing ticket. And in some ways, that may be easier to fix. But obviously some folks got more tickets than they ordered. I am sure that some thought they scored. If they decided to remain silent, they are not helping resolve the t...

I have one of the screwed up orders. You can read all the juicy details on another thread. I had been waiting for a resolution for almost 3 weeks. But I will say that in the last couple days, Ticketfly seems to be coming through for me. There is light at the end of the tunnel. The Ticketfly folks ar...

There's an update! Yesterday , I decided to call Tickeckfly's phone support line. It took a while to talk to someone but it was worth it. The person who took my call was super nice. She took the time to look into my case and came back with just the right answers for me. My missing ticket would ship ...

Moonwatcher: I hate to add more stress to your plate, but how early is your EA? Will Call doesn't open until mid-week (Wednesday, I think), so if you'd be arriving earlier than that, I believe you need a paper ticket in hand. Yes, I can confirm that Will Call opens Wednesday at Noon - and not befor...

I know will call orders cannot be split . Now, what am I supposed to do? Incorrect - will call orders have always been able to be split, but only at Will Call, by the original purchaser. When you arrive with your EA you pick up your two tickets, you take one and hand the other back to Will Call wit...

A slower mail-out and delayed support response can only hurt honest purchasers at this point, as they run out of room to deal with problems. Most burners have a practical attitude about getting hit with major problems and finding a way to deal with them, but fear of the unknown is a bit closer to t...

If you've been waiting more than a few days for a response on an open ticket, the thing to do would be to send an email to [email protected].com with the ticket # in the subject line. If I may, let me explain what happens. tickets.burningman.com is actually a portal to a CRM system. When you...

What raises anxiety is the lack of communication. "Don't worry about it yet" is not very reassuring as it implies that I may have worry about it in the future. Even an email from TicketFly or BM fulfillment saying something like, "we're still sending out tickets and anticipate the process being com...

Wait until you get a response from Ticketing on your other emails, or, if you haven't heard from them by Monday afternoon, send another email. Let them know the numbers you have on your tickets to verify they're still valid (and open the envelope and verify they haven't been replaced by fake ticket...

Update: Tuesday, July 15, I finally received an email from Ticket Support. They wanted a photo of the ticket and vehicle pass I received. This photo was sent to them within the hour. They said they were looking into my situation and would update me with a resolution as soon as they had one. No word ...

Hang tight and work with the ticket team. Aside from high volume, I imagine the weekend affected your response time. Thanks, Trilo. And thank you, jkisha, for your words of support. According to their acknowledgement email, they are processing support issues seven days a week. From their email: "Ou...

The Dusty Beavers (1st time placed as theme camp) and the venerable camp Midnight Poutine have been colocated at 6:15 & D. Midnight Poutine will once again serve hot poutine from midnight to 3am Monday-Friday. The Dusty Beavers will serve hot maple taffe on snow sometime after dark - every other day...

Although the ticket sale went relatively well, I guess this new vendor is having issues with distribution. I received my order, but it was wrong: missing a ticket, got a vehicle pass I did not order. I contacted Ticket Support two days ago and although the automated response said they would get back...

Ok, we are now beyond the "within 48 hours" for Ticket Support to get back to me. And seeing all the people asking where their tickets are, I am starting to think there are issues with ticket distribution. It is easy to see how a case like mine can domino rapidly into a big mess. I got the order mea...

Finally got my Ticketfly order today and....bummer! The order was for 2 tickets only, no vehicle pass. I received ONE ticket and (surprise!) a vehicle pass. There was a cardboard receipt also that showed the correct order number, correct amount paid ($760), correct name, etc. Created an account on t...

Placement for all (most) Theme Camps is not known yet. This information should come out in early July.

Works now...after 5 attempts...
I hope my card doesn't get charged 5 times...

Is anyone getting to complete the sale...?

Same here...tried 3 different times, changed the number of vehicle passes...too many items...

Yes, I was wondering about that. Forcing a one ticket/one pass rule would be another way for BM to avoid a 2012-style panic. There is still time to do that. One thing that is not clear is whether we will be allowed to buy more vehicle passes than tickets. For instance, if I purchase 1 ticket, can I ...

Hi Patamon, there are highly organized camps...and highly disorganized camps. I've seen camps ask neighboring camps to move things to accommodate late arrivals, etc. Many of the smaller camps (<50) do not get rolling on their prep until late spring/early summer. Highly organized camps, camps that ha...