Search found 87 matches

by moonwatcher
Tue Aug 04, 2015 2:16 pm
Forum: 2015 Camps, Art & Activities
Topic: Dusty Beavers is recruiting!
Replies: 11
Views: 781

Re: Dusty Beavers is recruiting!

gaminwench wrote:GUYS???



gaminwench, do not confuse the Dusty Beavers with Camp Beaverton.
NOT the same thing. :)
by moonwatcher
Fri Aug 08, 2014 6:01 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Re: Order screw-up - missing ticket and given extra veh

theCryptofishist wrote:So, they should go back to the previous vendors?


Noooo...that is not what I am saying. :mrgreen:
But, hopefully, lessons can be learned to make next year's experience better for everyone.
by moonwatcher
Fri Aug 08, 2014 5:23 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Re: Order screw-up - missing ticket and given extra veh

Did they make it clear which one to send back? It would suck if they cancelled one and that was the one you kept... I had not ordered a vehicle pass. Because I come in with a trailer full of camp supplies, I got a vehicle pass through the camp (in a different order). So, it is easy: I just return t...
by moonwatcher
Fri Aug 08, 2014 5:18 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Re: Order screw-up - missing ticket and given extra veh

As a little post-mortem of my case, I will say this: I am surprised by the scale of the fulfillment screw-up that evidently occurred with this round of Burning Man ticketing. One would think that Ticketfly had sufficient experience and trained employees to handle this size of a ticket sale. But mayb...
by moonwatcher
Fri Aug 08, 2014 4:53 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Re: Order screw-up - missing ticket and given extra veh

Well...great news! Today, I got my 2nd ticket in the mail !! :D It looks like the last round of calling and emailing finally worked. And, yes, I did get an email with tracking info a couple days ago - fingers were crossed the entire time since. They included an envelope for me to return the un-order...
by moonwatcher
Tue Aug 05, 2014 5:35 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Re: Order screw-up - missing ticket and given extra veh

As Trilo suggested (https://eplaya.burningman.org/viewtopic.php?f=367&t=70287), I wrote an email to tickets@burningman.com but that just created a new case under my account on ticketsupport.burningman.com... I had already re-opened the original case - which dates back to July 10!! I made the Tic...
by moonwatcher
Tue Aug 05, 2014 3:43 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Re: Order screw-up RESOLVED - missing ticket and given extra

Well....unfortunately, still no ticket... I was told July 24th that my (missing) ticket would ship in the next 24 hours. Nothing. They did change my case to 'Resolved'. On Thursday, July 31, told again that it would ship tomorrow (!). Still nothing: no tracking email, no ticket. Just called Ticketfl...
by moonwatcher
Fri Jul 25, 2014 2:49 pm
Forum: 2014 Tickets Discussion
Topic: Ticket support response time
Replies: 4
Views: 332

Re: Ticket support response time

Took me 5 days for an initial response and another 10 or so to get close to a resolution.

Patience... they will get to your case.
by moonwatcher
Fri Jul 25, 2014 2:38 pm
Forum: 2014 Tickets Discussion
Topic: Still haven't gotten your tickets?
Replies: 337
Views: 15048

Re: Still haven't gotten your tickets?

FossaFerox wrote:My tickets included a ticket sized piece of cardstock with my name. That would let you know you got the right order...


Not necessarily, unfortunately.
I had the right cardboard receipt (my name/address, the price I paid, etc) but the order was still wrong.
by moonwatcher
Fri Jul 25, 2014 2:35 pm
Forum: 2014 Tickets Discussion
Topic: Still haven't gotten your tickets?
Replies: 337
Views: 15048

Re: Still haven't gotten your tickets?

re: voided tickets showing up at the Gate. My case resolved around a missing ticket. And in some ways, that may be easier to fix. But obviously some folks got more tickets than they ordered. I am sure that some thought they scored. If they decided to remain silent, they are not helping resolve the t...
by moonwatcher
Fri Jul 25, 2014 2:17 pm
Forum: 2014 Tickets Discussion
Topic: Still haven't gotten your tickets?
Replies: 337
Views: 15048

Re: Still haven't gotten your tickets?

I have one of the screwed up orders. You can read all the juicy details on another thread. I had been waiting for a resolution for almost 3 weeks. But I will say that in the last couple days, Ticketfly seems to be coming through for me. There is light at the end of the tunnel. The Ticketfly folks ar...
by moonwatcher
Fri Jul 25, 2014 2:11 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Re: Order screw-up - missing ticket and given extra vehicle

There's an update! Yesterday , I decided to call Tickeckfly's phone support line. It took a while to talk to someone but it was worth it. The person who took my call was super nice. She took the time to look into my case and came back with just the right answers for me. My missing ticket would ship ...
by moonwatcher
Wed Jul 23, 2014 6:30 am
Forum: 2014 Tickets Discussion
Topic: Still haven't gotten your tickets?
Replies: 337
Views: 15048

Re: Still haven't gotten your tickets?

Moonwatcher: I hate to add more stress to your plate, but how early is your EA? Will Call doesn't open until mid-week (Wednesday, I think), so if you'd be arriving earlier than that, I believe you need a paper ticket in hand. Yes, I can confirm that Will Call opens Wednesday at Noon - and not befor...
by moonwatcher
Wed Jul 23, 2014 6:24 am
Forum: 2014 Tickets Discussion
Topic: Still haven't gotten your tickets?
Replies: 337
Views: 15048

Re: Still haven't gotten your tickets?

I know will call orders cannot be split . Now, what am I supposed to do? Incorrect - will call orders have always been able to be split, but only at Will Call, by the original purchaser. When you arrive with your EA you pick up your two tickets, you take one and hand the other back to Will Call wit...
by moonwatcher
Tue Jul 22, 2014 10:36 pm
Forum: 2014 Tickets Discussion
Topic: Still haven't gotten your tickets?
Replies: 337
Views: 15048

Re: Still haven't gotten your tickets?

A slower mail-out and delayed support response can only hurt honest purchasers at this point, as they run out of room to deal with problems. Most burners have a practical attitude about getting hit with major problems and finding a way to deal with them, but fear of the unknown is a bit closer to t...
by moonwatcher
Tue Jul 22, 2014 10:01 pm
Forum: 2014 Tickets Discussion
Topic: Still haven't gotten your tickets?
Replies: 337
Views: 15048

Re: Still haven't gotten your tickets?

If you've been waiting more than a few days for a response on an open ticket, the thing to do would be to send an email to ticketsupport@burningman.com with the ticket # in the subject line. If I may, let me explain what happens. tickets.burningman.com is actually a portal to a CRM system. When you...
by moonwatcher
Tue Jul 22, 2014 8:43 pm
Forum: 2014 Tickets Discussion
Topic: Still haven't gotten your tickets?
Replies: 337
Views: 15048

Re: Still haven't gotten your tickets?

What raises anxiety is the lack of communication. "Don't worry about it yet" is not very reassuring as it implies that I may have worry about it in the future. Even an email from TicketFly or BM fulfillment saying something like, "we're still sending out tickets and anticipate the pr...
by moonwatcher
Mon Jul 21, 2014 5:19 pm
Forum: 2014 Tickets Discussion
Topic: RESOLVED - Tickets misdelivered
Replies: 22
Views: 895

Re: Tickets misdelivered

Wait until you get a response from Ticketing on your other emails, or, if you haven't heard from them by Monday afternoon, send another email. Let them know the numbers you have on your tickets to verify they're still valid (and open the envelope and verify they haven't been replaced by fake ticket...
by moonwatcher
Thu Jul 17, 2014 4:28 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Re: Order screw-up - missing ticket and given extra vehicle

Update: Tuesday, July 15, I finally received an email from Ticket Support. They wanted a photo of the ticket and vehicle pass I received. This photo was sent to them within the hour. They said they were looking into my situation and would update me with a resolution as soon as they had one. No word ...
by moonwatcher
Mon Jul 14, 2014 8:50 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Re: Order screw-up - missing ticket and given extra vehicle

Hang tight and work with the ticket team. Aside from high volume, I imagine the weekend affected your response time. Thanks, Trilo. And thank you, jkisha, for your words of support. According to their acknowledgement email, they are processing support issues seven days a week. From their email: &qu...
by moonwatcher
Sun Jul 13, 2014 6:20 pm
Forum: 2014 Theme Camps
Topic: 6:00 Neighborhood Camps
Replies: 67
Views: 6198

Re: 6:00 Neighborhood Camps

The Dusty Beavers (1st time placed as theme camp) and the venerable camp Midnight Poutine have been colocated at 6:15 & D. Midnight Poutine will once again serve hot poutine from midnight to 3am Monday-Friday. The Dusty Beavers will serve hot maple taffe on snow sometime after dark - every other...
by moonwatcher
Sat Jul 12, 2014 1:33 pm
Forum: 2014 Tickets Discussion
Topic: Ok, let's see 'em
Replies: 199
Views: 9908

Re: Ok, let's see 'em

Although the ticket sale went relatively well, I guess this new vendor is having issues with distribution. I received my order, but it was wrong: missing a ticket, got a vehicle pass I did not order. I contacted Ticket Support two days ago and although the automated response said they would get back...
by moonwatcher
Sat Jul 12, 2014 1:23 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Re: Order screw-up - missing ticket and given extra vehicle

Ok, we are now beyond the "within 48 hours" for Ticket Support to get back to me. And seeing all the people asking where their tickets are, I am starting to think there are issues with ticket distribution. It is easy to see how a case like mine can domino rapidly into a big mess. I got the...
by moonwatcher
Thu Jul 10, 2014 5:07 pm
Forum: 2014 Tickets Discussion
Topic: Order screw-up - missing ticket and given extra veh
Replies: 26
Views: 1392

Order screw-up - missing ticket and given extra veh

Finally got my Ticketfly order today and....bummer! The order was for 2 tickets only, no vehicle pass. I received ONE ticket and (surprise!) a vehicle pass. There was a cardboard receipt also that showed the correct order number, correct amount paid ($760), correct name, etc. Created an account on t...
by moonwatcher
Wed Jun 25, 2014 8:00 pm
Forum: 2014 On-Playa Project Fundraisers
Topic: Midnight poutine Fundraiser
Replies: 19
Views: 1519

Re: Midnight poutine Fundraiser

Placement for all (most) Theme Camps is not known yet. This information should come out in early July.
by moonwatcher
Wed Jan 22, 2014 12:34 pm
Forum: 2014 Tickets Discussion
Topic: Presale Problems & Questions
Replies: 40
Views: 1405

Re: Cant buy tickets....

Works now...after 5 attempts...
I hope my card doesn't get charged 5 times... :mrgreen:
by moonwatcher
Wed Jan 22, 2014 12:21 pm
Forum: 2014 Tickets Discussion
Topic: Presale tix
Replies: 73
Views: 3076

Re: Presale tix

Is anyone getting to complete the sale...?
by moonwatcher
Wed Jan 22, 2014 12:18 pm
Forum: 2014 Tickets Discussion
Topic: Presale Problems & Questions
Replies: 40
Views: 1405

Re: Cant buy tickets....

Same here...tried 3 different times, changed the number of vehicle passes...too many items...
by moonwatcher
Wed Jan 08, 2014 10:00 pm
Forum: 2014 Tickets Discussion
Topic: Vehicle Passes and Burning Man Traffic Issues
Replies: 297
Views: 9332

Re: Vehicle Passes and Burning Man Traffic Issues

Yes, I was wondering about that. Forcing a one ticket/one pass rule would be another way for BM to avoid a 2012-style panic. There is still time to do that. One thing that is not clear is whether we will be allowed to buy more vehicle passes than tickets. For instance, if I purchase 1 ticket, can I ...
by moonwatcher
Wed Jan 08, 2014 9:58 pm
Forum: 2014 Tickets Discussion
Topic: Vehicle Passes and Burning Man Traffic Issues
Replies: 297
Views: 9332

Re: Vehicle Passes and Burning Man Traffic Issues

Hi Patamon, there are highly organized camps...and highly disorganized camps. I've seen camps ask neighboring camps to move things to accommodate late arrivals, etc. Many of the smaller camps (<50) do not get rolling on their prep until late spring/early summer. Highly organized camps, camps that ha...

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