Thank you for all the really helpful replies up there... As I said in my original post, we had contacted ticket support TWICE and since this post, another time as well. The reason I posted on here was to get helpful answers from people who have maybe been in this situation before or had some relatio...

Hi - we submitted a ticket to the STEP program at the start of July and have heard absolutely nothing about it. Are STEP tickets still being distributed to people? If they aren't, why aren't we being given our ticket back to sell privately? Getting a bit worried as it's two weeks until BM and despit...

Ours hasn't either.. Getting a bit worried now as it's impossible to sell them elsewhere once they are in the STEP program