If you failed to hear the fate of the tickets you submitted to the STEP, check your junk mail straight away!! This e-mail might be waiting for you ... There was a problem with your STEP refund. Dear Burner, We apologize for sending this email again, however, the form in our previous email did not wo...

You presume correctly, that was what happened when I submitted one ticket to the STEP last year.

Hi there, I'm in the same position. Submitted two tickets plus vehicle pass to the STEP on July 10th when I realised I really could not go this year. I was getting pretty concerned that they had not sold given the demand, and wanted them back to sell to a friend, and so was sent this reply on July 2...