I'll quote Trilobyte from the previous page. (There is no need to be on the phone all day when you can send an email.)Roam wrote:Hi All,
My timestamp is March 30 1:07PM EDT, just got an offer for two tickets in the wee hours this morning but now I only need one....Is it too late to change my request to one ticket now that the email link I thought would never show up since a: I've never been to BM before and b: I requested 2 tickets in the beginning has finally arrived?? Also, clicking on the link to purchase, I get a message stating that the link is no longer valid or has already been used???
The email showed up this morning at 12:11 AM EDT and here it is almost 10AM and the link is no good? I'm ready to purchase two if I have to and put one back. Any advice besides contact customer service as the message also suggested? I'm not a fan of being on the phone for an entire day.
Peace & Love
Good luck!trilobyte wrote:I've heard back from the ticket team, and they're working on the issue. Everyone who received a faulty STEP link should also have received an email letting them know that their 'buy' link works again. If you experienced the problem and have not received a followup email for whatever reason, please contact the ticket team using the firstname.lastname@example.org email address asap. The rockstars on the ticket team will get you taken care of asap.
Please do not either flood the STEP system with multiple registrations or the support system with multiple emails.