Presale Problems & Questions

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hnrys69
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Presale Problems & Questions

Post by hnrys69 » Wed Jan 22, 2014 12:13 pm

[Moderator note: I've merged the threads about problems and questions with the presale]

Sorry, we are unable to complete your order. You requested to purchase more than the maximum quantity allowed for Pre-Sale Ticket tickets at the BURNING MAN 2014 event. There is a purchase limit of 4 items


Just me or anyone else?

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mournlight
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Location: Tennessee

attempted to purchase more than limit?

Post by mournlight » Wed Jan 22, 2014 12:13 pm

Getting an error message - anyone else? Only trying to buy one
~Having fun preparing for a creative world~

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MedullaB
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Location: Vancouver, BC

Re: Cant buy tickets....

Post by MedullaB » Wed Jan 22, 2014 12:14 pm

Same.
M

Anything worth planning is worth over planning...

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theCryptofishist
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Re: Cant buy tickets....

Post by theCryptofishist » Wed Jan 22, 2014 12:16 pm

It looks like there's at least two others, who reported it here. We can be sure that it's a fraction of the people this is happening to.
Hey Trilo, are there any best practices yet. I want to advise him/her to stay on the screen and not log out, but I'm not sure if it does any good.
The Lady with a Lamprey

"The powerful are exploiting people, art and ideas, and this leads to us plebes debating how to best ration ice.
Man, no wonder they always win....." Lonesomebri

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MedullaB
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Re: Cant buy tickets....

Post by MedullaB » Wed Jan 22, 2014 12:18 pm

I tried completely logging out and closing my browser and starting again... same result.
M

Anything worth planning is worth over planning...

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moonwatcher
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Camp Name: The Dusty Beavers

Re: Cant buy tickets....

Post by moonwatcher » Wed Jan 22, 2014 12:18 pm

Same here...tried 3 different times, changed the number of vehicle passes...too many items...
Buy the ticket, take the ride!

micradot
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Re: Cant buy tickets....

Post by micradot » Wed Jan 22, 2014 12:18 pm

I can't even get to something that says I can buy tickets....it wants a Promo Code - any idea what I can do?

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MedullaB
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Re: Cant buy tickets....

Post by MedullaB » Wed Jan 22, 2014 12:20 pm

microdot - try the link from your conf email.

Still no go for me...
M

Anything worth planning is worth over planning...

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Tazz
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Location: Nevada City, CA

Re: Cant buy tickets....

Post by Tazz » Wed Jan 22, 2014 12:21 pm

Same for me. Ticket sales are off to a great start!

micradot
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Re: Cant buy tickets....

Post by micradot » Wed Jan 22, 2014 12:22 pm

Looks like I didn't complete setup!

DOH!!!!

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PocoJoe
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Re: attempted to purchase more than limit?

Post by PocoJoe » Wed Jan 22, 2014 12:23 pm

Yep, that and "Must Use Visa or MasterCard" even though the visa logo is lighting up. Exceeding maximum, cart says 2 tickets (one ticket and one vehicle pass). Tried two different cards so I can only conclude buggy code turned loose. woohoo!
"Everything works if you let it" -- Travis W. Redfish
73 de PocoJoe KI7WV

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Tazz
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Re: Cant buy tickets....

Post by Tazz » Wed Jan 22, 2014 12:23 pm

I use the link with the promo code that was in the email. made it all the way through putting in my personal info and then "too many" I only requested one ticket and one vehicle pass.

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hotmess
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Location: New York, NY

Re: Cant buy tickets....

Post by hotmess » Wed Jan 22, 2014 12:24 pm

Same here. I am getting the same error message. Everything should be in place but i am being told I am trying to buy more then 4 tickets.

Playanomad61+
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Re: Cant buy tickets....

Post by Playanomad61+ » Wed Jan 22, 2014 12:24 pm

Asked for 1 ticket and 1 pass....said I requested more than 4! Nice!

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VultureChow
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Re: Cant buy tickets....

Post by VultureChow » Wed Jan 22, 2014 12:24 pm

Tazz wrote:Same for me. Ticket sales are off to a great start!
Don't worry mate. Plenty of chances to get tickets.
Sic Semper Spectatores

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MedullaB
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Re: Cant buy tickets....

Post by MedullaB » Wed Jan 22, 2014 12:26 pm

Just bought a ticket and car pass!
M

Anything worth planning is worth over planning...

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smilemore
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Location: Part way there ...

Re: Cant buy tickets....

Post by smilemore » Wed Jan 22, 2014 12:27 pm

hnrys69 wrote:Sorry, we are unable to complete your order. You requested to purchase more than the maximum quantity allowed for Pre-Sale Ticket tickets at the BURNING MAN 2014 event. There is a purchase limit of 4 items


Just me or anyone else?

Me too ... I was attempting to purchase 2 tickets but got the message above. Tried again. It also said I must use either Visa or Mastercard (I was using a Mastercard issued from PC Financial in Canada) ... no go. Tried again with my Visa (issued by RBC in Canada) and it worked. However it skipped the page where you select the vehicle pass. I had to log in using my wife's separate "backup" code and was able to purchase a single vehicle pass ... again using the Visa. Because it was a separate order I was charged another $29 delivery fee. I'm sure it will be worked out in the end.

Got my tickets!!!

NOTE: I have had issues trying to purchase in US using my Canadian Mastercard before ... kinda hit and miss.
I'm fucked. I've caught the dusty virus ... and I want to spread it around.

hnrys69
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Location: Reno NV

Re: Cant buy tickets....

Post by hnrys69 » Wed Jan 22, 2014 12:27 pm

works now.

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Tazz
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Re: Cant buy tickets....

Post by Tazz » Wed Jan 22, 2014 12:28 pm

sent an email to the burning man ticket support link and they replied that they would get back to me within 48 hours.

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FlyingMonkey
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Re: Cant buy tickets....

Post by FlyingMonkey » Wed Jan 22, 2014 12:29 pm

You have to click on the "sparkly things" link on your profile page & enter your confirmation code. After that you can purchase them. I had the same problem. Now I have mine ordered.

Also, after you register with Tickeyfly you will receive a confirmation e-mail. You need to verify your account before proceeding on to purchase your ticket. Many people may be missing this step.
Last edited by FlyingMonkey on Wed Jan 22, 2014 12:51 pm, edited 2 times in total.
In your wildest dreams you can not imagine the marvelous SURPRISES that await YOU.

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hotmess
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Re: Cant buy tickets....

Post by hotmess » Wed Jan 22, 2014 12:30 pm

I just got confirmation. IT WORKED

I managed to get on the phone with ticketfly. It appears that there is an issue with the parking pass that causing the mix up. If you can get through call them. They said they are compiling a list of people trying to buy tickets if you cant get through.

877 435 9849

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FlyingMonkey
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Re: attempted to purchase more than limit?

Post by FlyingMonkey » Wed Jan 22, 2014 12:31 pm

You have to click on the "sparkly things" link on your profile page & enter your confirmation code. After that you can purchase them. I had the same problem. Now I have mine ordered
In your wildest dreams you can not imagine the marvelous SURPRISES that await YOU.

Mule
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Joined: Mon Jun 20, 2011 2:12 pm

Re: Cant buy tickets....

Post by Mule » Wed Jan 22, 2014 12:32 pm

Try a single ticket only , no parking

cow dog
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Re: Cant buy tickets....

Post by cow dog » Wed Jan 22, 2014 12:32 pm

got to many ticket request 3 times, got in on 4th try, tickets conf.

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Tazz
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Re: Cant buy tickets....

Post by Tazz » Wed Jan 22, 2014 12:33 pm

started all over again using the ticket page on the Burning Man website instead of the email link and it worked. Now just need to be sure that they did not charge me for more than the one ticket and pass that I requested.

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theCryptofishist
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Re: Cant buy tickets....

Post by theCryptofishist » Wed Jan 22, 2014 12:34 pm

And it looks like, despite the glitch, people were able to buy tickets reasonably quickly.

Interesting...
The Lady with a Lamprey

"The powerful are exploiting people, art and ideas, and this leads to us plebes debating how to best ration ice.
Man, no wonder they always win....." Lonesomebri

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moonwatcher
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Re: Cant buy tickets....

Post by moonwatcher » Wed Jan 22, 2014 12:34 pm

Works now...after 5 attempts...
I hope my card doesn't get charged 5 times... :mrgreen:
Buy the ticket, take the ride!

Playanomad61+
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Re: Cant buy tickets....

Post by Playanomad61+ » Wed Jan 22, 2014 12:35 pm

It worked on the 4th try!...1 Ticket, 1 VP!

Meat Hunter
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Re: Cant buy tickets....

Post by Meat Hunter » Wed Jan 22, 2014 12:35 pm

After 25 min., 4 tries and several multiple ticket messages, I finally was confirmed for 1 Presale ticket and 1 vehicle pass.
Specializing in Calibrating Windsocks -- Any where, Any Time, and Any elevation.

Vidi ego exars.

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Knotch
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Re: Cant buy tickets....

Post by Knotch » Wed Jan 22, 2014 12:35 pm

The problem was at Ticketfly. Tried from burner profile page, email and just using the code BM sent and all failed with the trying to purchase too many tickets error. Then I tried again and it worked. Ticketfly fixed the issue.

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