Presale Problems & Questions

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indienial
Posts: 15
Joined: Mon Feb 20, 2012 6:51 pm
Location: Australia

Re: Cant buy tickets....

Post by indienial » Wed Jan 22, 2014 12:36 pm

Yeah we had the same issue - that AND it steadfastly refused to remember our address, so I typed it about 30 times this morning.
But we got tickets!!! :D :D :D totally worth the 5.30am start for us Aussies. :coffee:
Good luck everyone else, just keep trying.

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Knotch
Posts: 16
Joined: Fri Apr 25, 2008 8:10 pm
Location: Arizona

Re: attempted to purchase more than limit?

Post by Knotch » Wed Jan 22, 2014 12:38 pm

The problem was at Ticketfly. Tried from burner profile page, email and just using the code BM sent and all failed with the trying to purchase too many tickets error. Then I tried again and it worked. Ticketfly fixed the issue.

Camscrub
Posts: 12
Joined: Thu Aug 01, 2013 4:24 am
Burning Since: 2014

Re: attempted to purchase more than limit?

Post by Camscrub » Wed Jan 22, 2014 12:40 pm

Keep trying - it was telling me the same thing, but it finally WENT THROUGH! WOOT!

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FlyingMonkey
Posts: 1234
Joined: Sat Nov 12, 2011 10:33 am

Re: attempted to purchase more than limit?

Post by FlyingMonkey » Wed Jan 22, 2014 12:48 pm

After you register with Tickeyfly you will receive a confirmation e-mail. You need to verify this before proceeding on to purchase your ticket. Many people may be missing this step.
In your wildest dreams you can not imagine the marvelous SURPRISES that await YOU.

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Tazz
Posts: 58
Joined: Thu Aug 05, 2010 12:58 am
Burning Since: 2006
Location: Nevada City, CA

Re: Cant buy tickets....

Post by Tazz » Wed Jan 22, 2014 12:49 pm

Got my ticket!! See all of you in the dust :D :D :D

Camscrub
Posts: 12
Joined: Thu Aug 01, 2013 4:24 am
Burning Since: 2014

Re: attempted to purchase more than limit?

Post by Camscrub » Wed Jan 22, 2014 12:53 pm

FlyingMonkey wrote:After you register with Tickeyfly you will receive a confirmation e-mail. You need to verify this before proceeding on to purchase your ticket. Many people may be missing this step.
Interesting, I never had to perform this step (I never got a registration email either - and I created an account with ticketfly.com on the 'fly').

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FlyingMonkey
Posts: 1234
Joined: Sat Nov 12, 2011 10:33 am

Re: attempted to purchase more than limit?

Post by FlyingMonkey » Wed Jan 22, 2014 12:56 pm

Hmmmmmm. Well I suspect that my main problem was that I was clicking on the Enter pre-sale link instead of the sparkly things link. Just a failure to follow directions on my part. What else is new :-)
In your wildest dreams you can not imagine the marvelous SURPRISES that await YOU.

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Tazz
Posts: 58
Joined: Thu Aug 05, 2010 12:58 am
Burning Since: 2006
Location: Nevada City, CA

Re: Cant buy tickets....

Post by Tazz » Wed Jan 22, 2014 1:03 pm

if any of you are still trying to purchase tickets, the one thing I did different on my last and successful attempt was I use the "+" button on the number of tickets instead of manually typing in 1 ticket. Maybe that was the glitch.

bongdick
Posts: 19
Joined: Mon Jul 16, 2012 11:42 pm
Burning Since: 2011

Re: Cant buy tickets....

Post by bongdick » Wed Jan 22, 2014 1:34 pm

so I registered for presale, but I can't find the promo code in my email.

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Divreon
Posts: 51
Joined: Thu Sep 19, 2013 11:28 am
Burning Since: 2014
Camp Name: Birgin Camp 2014
Location: Buffalo, NY
Contact:

Re: Cant buy tickets....

Post by Divreon » Wed Jan 22, 2014 1:45 pm

bong, the codes are unique to each person as best as i know
"Time is relative, and I'm not related to it."

Birgin Camp 2014 is underway https://eplaya.burningman.com/viewtopic ... 5&start=68

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trilobyte
Site Admin
Posts: 16909
Joined: Tue Mar 02, 2004 10:54 pm
Burning Since: 2004
Camp Name: Brainy Bar
Location: San Francisco
Contact:

Re: Cant buy tickets....

Post by trilobyte » Wed Jan 22, 2014 2:15 pm

Just getting in and checking with HQ, yes there was a hiccup when the gates first opened but that issue has been resolved. If you registered for the presale during the registration window, you should be able to log into your Burner Profile and see the link to purchase in the 'Sparkly Things' section. When purchasing tickets, you will also need to create an account on the Ticketfly (Burning Man's ticketing provider) web site - more info on that can be found here.

If you did register but don't see that info, or if you're having some other issue with purchasing tickets in the presale, please contact Ticketing Support asap.

Promo codes are unique to that user, and single use.

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