Directed Group Sale

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Dr. Pyro
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Re: Directed Group Sale

Post by Dr. Pyro » Wed Feb 12, 2014 1:14 pm

alt12 wrote: There was major errors with the ticketing vendor
That's hard to believe considering that a bunch of brain-dead stoned burnout minions created the thing. I mean, what could possibly have gone wrong?

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Re: Directed Group Sale

Post by Peritwinkle » Wed Feb 12, 2014 1:16 pm

Thank you for the input. Between the fixes and clearing cache I am now getting more camp mates for 2014!!!! Wont be just me. Yay! :D

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Re: Directed Group Sale

Post by ^Rhino! » Wed Feb 12, 2014 1:16 pm

trilobyte wrote:EVERYONE - working with the ticket team and provider, they identified the issue with a group of codes that were coming up as invalid. They've gotten that resolved, all the codes should be live as of now. Close any ticket windows/tabs, clear your cache, and try again. The ticket team reports that demand is high, but there are still plenty of tickets available.
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Re: Directed Group Sale

Post by Dr Helix » Wed Feb 12, 2014 1:17 pm

Hope the general sale has a smoother time of it.
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Re: Directed Group Sale

Post by EmilyD » Wed Feb 12, 2014 1:19 pm

^Rhino! wrote:
trilobyte wrote:EVERYONE - working with the ticket team and provider, they identified the issue with a group of codes that were coming up as invalid. They've gotten that resolved, all the codes should be live as of now. Close any ticket windows/tabs, clear your cache, and try again. The ticket team reports that demand is high, but there are still plenty of tickets available.
I wonder if these codes became invalid because we had itchy fingers and clicked on them prior to the sale...cause we just couldn't resist.
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trilobyte
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Re: Directed Group Sale

Post by trilobyte » Wed Feb 12, 2014 1:21 pm

@dirtstu - congratulations!

@Skywater - I had an invalid code issue, but after closing tabs, clearing cache, and refreshing it worked.

@CapSmashy - perhaps there are issues with daily spending limits? That can be a problem on some credit cards, and almost all debit cards.

@Nipple - the sale is definitely not over. The ticket team tells me that there are still plenty of tickets. Congrats!

@tamarakay - I've gotten tickets to popular events with just about every major international ticket seller, as well as many of the independents - busy ticket on-sales are nuts for everyone. Congrats on getting tickets!

@ZorroSings - congratulations! The NU code you're seeing is for a Canadian province (it's at the end of the alphabetical state list, in the section where it says 'select a province'

@cloverstreet - yes.

@Hotel balmoral - people have been able to get tickets.

@Roundabout - the invalid code error had to do with browser cache, not whether you had registered an account.

@SmittyDC - it's fixed.

@EmilyD - it wasn't an issue with the system being overloaded, it was an issue with some of the codes not being recognized. That issue's been resolved.

@KestrelSF - it was a glitch, and has been resolved. Congrats to you and your campmates!

And everybody else, congratulations! It looks like the promo code issue has been resolved, and people are getting through to get the tickets they need.

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Re: Directed Group Sale

Post by MacGlenver » Wed Feb 12, 2014 1:23 pm

Trilo, you're a hard worker :)

After the fix by ticketfly, all of my campers were able to get in and get tix. I'm going to Disney Land!
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Re: Directed Group Sale

Post by MyDearFriend » Wed Feb 12, 2014 1:29 pm

I finally got that "your code is valid" thing and I have my tickets and my vehicle pass. 8) 8) 8)

Thanks Trilo and all the folks who worked so hard today.
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Re: Directed Group Sale

Post by trilobyte » Wed Feb 12, 2014 1:29 pm

@Dr Helix - it's been my experience that every ticket on-sale for a popular event gets crazy. Hopefully it'll just be crazy because it's busy, and not because of some kind of glitch.

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Re: Directed Group Sale

Post by DoctorIknow » Wed Feb 12, 2014 1:30 pm

Burning Man was so much better when...... :D

Seems like only yesterday (cliche) all I had to do was go to the post office with a regular stamped letter to BM Ticket Sale, with a Money Order, on a specific day, not a specific second on a computer.

For those of us who have in the past waited three/four HOURS with getting BM tickets, today was fantastic!

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Re: Directed Group Sale

Post by Nipple » Wed Feb 12, 2014 1:31 pm

trilobyte wrote: @Nipple - the sale is definitely not over. The ticket team tells me that there are still plenty of tickets. Congrats!

Oh, I had faith... it was meant as a reassurance to someone who posted above me, but in the heat and rush of posts, the conversation thread difted apart.

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Re: Directed Group Sale

Post by EmilyD » Wed Feb 12, 2014 1:36 pm

Okay fellow guinea pigs...to the bar, yes?

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Last edited by EmilyD on Wed Feb 12, 2014 1:40 pm, edited 1 time in total.
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Re: Directed Group Sale

Post by tamarakay » Wed Feb 12, 2014 1:38 pm

One thing I do know is eventually tickets will be had. I just feel better spending the amount of money I know I have to spend to have tickets verified.

It is incredibly frustrating to do all you are suppose to do, then have it stymied by someone who forgot to hit submit.just made it more stressful than it had to be. Hopefully lessons are learned and someone uses their checklist next time.
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Re: Directed Group Sale

Post by MacGlenver » Wed Feb 12, 2014 1:38 pm

I just said the same thing to my campmates. Now for a beer and a hammock :)

Or... continue working for 3 more hours... damn....
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Re: Directed Group Sale

Post by trilobyte » Wed Feb 12, 2014 1:41 pm

@DoctorIknow - mail order sales, ha! Don't forget the days of walk-in sales too. I think Sham has us all beat in the ticket server-hell department, in 2011 it took him something like 12 hours to finally be able to purchase his tickets.

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Re: Directed Group Sale

Post by Jewelz2013 » Wed Feb 12, 2014 1:44 pm

Be patient, I was invalid a hundred times, was in the waiting room, got kicked out of there, did the refresh, enter code another hundred times, BOOM, all of a sudden I got a screen with the tickets to purchase. Got em, it took 50 minutes! You can do it!
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Re: Directed Group Sale

Post by Dr Dilemma » Wed Feb 12, 2014 1:46 pm

Ah the yearly ritual of the first day of ticket sales clusterbleep. Back in the day, it was everyone clamoring for the $140 first tier tickets the second tickets went on sale. Which sometimes would be delayed for days. And the system would always freeze up. Aside from the promo code snafu things went pretty smoothly once that was resolved. Now the only campers we have outstanding are folks that somehow missed responding to the registration email and one that is on a ski slope today. Hopefully there will be tickets left by tonight.

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Re: Directed Group Sale

Post by Killbuck » Wed Feb 12, 2014 1:52 pm

After a bit of bumps and grinds, the ticket dealio did work for me and tickets secured.
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Re: Directed Group Sale

Post by 9ah » Wed Feb 12, 2014 1:53 pm

I got mine around 3:54pm EST... Tried at 3pm and it was going haywire. Jumped on via a cleared out smartphone and waited maybe 5 minutes in the queue.

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Re: Directed Group Sale

Post by trilobyte » Wed Feb 12, 2014 1:58 pm

Huzzah!

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Re: Directed Group Sale

Post by lucky420 » Wed Feb 12, 2014 2:14 pm

Thank you Trilo :coffee:
Oh my god, it's HUGE!

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Re: Directed Group Sale

Post by plunkatone » Wed Feb 12, 2014 2:57 pm

Got mine on a fresh browser immediately after @BManTickets reported the fix for unused codes.

Thanks Trilobyte for trying to keep us all calm and carrying on. I hope this somehow benefits the general sale.

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Re: Directed Group Sale

Post by Peritwinkle » Wed Feb 12, 2014 3:14 pm

If it was not for Trilobyte I would not have had a clue what to do. Fortunately the combo of fixes, clearing the cache and also sending an email has more than solved everything. Rest of the day was spent planning on how Camp D.O.A. will be bringing decadence to the thirsty citizens of BRC!!

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Re: Directed Group Sale

Post by klaatu » Wed Feb 12, 2014 3:22 pm

Yep, success on this end after initial panic and cussing at new ticket vendor. Lol, I guess it's just part of the experience. Thanks everyone for posting help and to Trilo for keeping us updated.

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Re: Directed Group Sale

Post by Killbuck » Wed Feb 12, 2014 3:24 pm

.
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Re: Directed Group Sale

Post by trilobyte » Wed Feb 12, 2014 3:28 pm

Hiccups and snafus seem to be a part of the process. Overall though, as hiccups go that didn't seem to be too terrible - once the code issue was resolved the Ticketfly engine seemed to work pretty smoothly. Congrats to everyone who's gotten tickets in the DGS, now you can get back to work on your awesome camp and project plans :) Here's hoping things go even more smoothly for the Main sale!

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Re: Directed Group Sale

Post by Dr Helix » Wed Feb 12, 2014 3:59 pm

"Hiccups and snafus seem to be a part of the process"

Why?


I don't think it's unreasonable to think that the opposite should be true. Especially since we were asked to go through steps to get ready for this day. Didn't the provider do the same? Now did everyone ultimately get through? I guess. But there was a LOT of angst in the process and besides Trilo's heroic effort, no one was telling us that there was something wrong, or that they were fixing the problem. And has anyone come forward to say sorry? Show me the apology and I'll gladly take this part back. Everyone did pay a $7.00 processing fee (per ticket) to get these tickets. If that money went to the ticket provider then I think an explanation is in order.
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Re: Directed Group Sale

Post by Simon of the Playa » Wed Feb 12, 2014 4:38 pm

at first i was like....



and then i was all like....
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Re: Directed Group Sale

Post by nickn » Wed Feb 12, 2014 4:51 pm

I eventually got mine (though the confirmation email goes to my home account so I can't check it for a couple hours).

I'm wondering if the DGS tickets are sold out now, 4:45 PST? IOW, did we need to jump on the site right at noon or could we have signed up at our leisure in the first few hours?

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Re: Directed Group Sale

Post by Ano » Wed Feb 12, 2014 4:59 pm

Even though I'm not buying a DGS ticket, I have access to my ex-camp-leader's profile, which is also skipping DGS tickets but has an invite to it... Just checked, could still get into the ticketing page as of 4:54 pst. Looks like they still have them.

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