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Directed Group Sale

Posted: Wed Feb 12, 2014 9:16 am
by trilobyte
[Update: This Sale Has Ended]

Today is the by-invitation Directed Group Sale, intended to help some of the camps and projects within the Burning Man community who have a documented track record of building and bringing amazing things to Black Rock City. If you/your camp/your project were not selected, don't take it personally - Burning Man isn't able to invite everyone. You will be able to participate in the Individual Sale (aka the Main Sale) - registration for that opens up next week, and the sale is in two weeks (more info can be found on the tickets page). If it helps, every ticket sold in this sale is one less person competing for tickets in the main sale.

I want to point out a couple important things... Trilo's PRO TIPS if you will.
  • The emails confirming your registration and reminding you about today's sale contain your UNIQUE promo code and a link directly to the sale. Use that link! Your Burner Profile page will also contain the sale link and your UNIQUE promo code, but Burner Profiles is a souped up/customized Wordpress site. Sure - some big news sites and blogs use Wordpress, and sure - Burning Man has increased server capacity for the Burner Profiles site... but why risk getting bogged down logging into a site that you don't have to log into? If you've got that either the confirmation or the reminder email, you can save time as well as free up server bandwidth for anyone whose email got lost.
  • If you were invited and pre-registered but did not receive either an email confirming your pre-registration or an email reminding you about today's sale... take a deep breath. It might just be that your email provider was too aggressive in their efforts to keep spam out of your inbox. Log into your Burner Profile right now. If you have a UNIQUE promo code showing up in the Sparkly Things section - you're registered. If not, and you are certain that you were both invited and had pre-registered - then send an email to ticketsupport@burningman.com asap. It's awfully late in the game and I'm not sure they will be able to help, but that's who you need to work with. Be nice - the ticket team are an awesome bunch of people doing a pretty thankless job.
  • Have I mentioned that your UNIQUE promo code is, in fact, UNIQUE? It is. Do not forward your email to friends or give somebody else your UNIQUE promo code. It can only be used once, so if they beat you to the ticketing system during the sale it will be dead to you, or vice versa. Codes and ticket purchases are also trackable back to the invited group, so don't put your camp or project's good standing at risk and pass promo codes around. They are for the essential/core members of the team.
  • Purchase details. You can use Visa/MasterCard. The name on the card should match the profile. It can be credit or debit. If you don't know what your daily spending limit is, CHECK WITH YOUR BANK NOW - in the case of debit cards, they often have a daily spending limit of $300-$400 to protect you against theft (since it's taking money directly out of your bank account). If you call your bank's customer service number in advance, they can usually make the necessary notes on their end so that your purchase will be approved. Believe me, you don't want to be that person with thousands in the bank who goes through the ticketing process only to have your debit card declined.
  • Orders in the US and Canada can have tickets shipped to them, or held at will call. Orders for everyone else are will call only. For those not familiar with the process, Burning Man's box office in Black Rock City opens on the Wednesday before the gates open and then stays open 24 hours a day until burn night.
  • New for this year, orders within the US can choose UPS 2nd day air as a ship method for $22 an order (it's still $12 per order for USPS shipping). A complete breakdown of the fees can be found on the ticketing page (scroll down to the section marked Delivery & Fees).
  • If you or one of your campmates is not successful in the Directed Group Sale is not successful in getting tickets for any reason, DON'T FREAK OUT. They can still participate in the Main Sale (which is where the majority of tickets are sold), or sign up for the Secure Ticket Exchange Program when that opens up, or purchase ticket in the after-market. They can also participate in the OMG sale, but they will probably have sorted out the tickets they need long before then. Burners are resourceful, and building whatever amazing project you and your team are working on is probably a lot harder than sorting out tickets and vehicle passes. Those who plan..burn.
Okay, that's it. Feel free to post your enthusiasm and excitement as well as your success or failure in the sale below. If you need help or assistance, please send me a PM - for fuck's sakes do not post your unique promo code or any of your account details on the message board.

[Edited to add]

One more thing - you can follow @BManTickets on Twitter for sale day updates from the Burning Man ticket team.

IF YOU ARE RECEIVING AN INVALID CODE ERROR, CLOSE ALL TICKETING WINDOWS/TABS, CLEAR YOUR BROWSER CACHE AND RELOAD THE PAGE

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 10:52 am
by tamarakay
Game face everyone

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 10:57 am
by AntiM
Whoot.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 11:00 am
by EmilyD
Thanks for this Trilobyte...very concise and helpful. I hope everyone gets what they need today.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 11:24 am
by Sham
Another BIG plus for all of those NOT participating in the Directed Group Sale, is that there will be that many fewer people stampeding in the regular sale. It's a win/win! :D

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 11:31 am
by trilobyte
I'm glad to be able to help out. One more thing - you can follow @BManTickets on Twitter for sale day updates from the Burning Man ticket team.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 11:59 am
by 9ah
  • 1. Make tea
    2. Use restroom
    3. Dig up credit card
    4. Buy my ticket
    5. Go to staff meeting
Sounds easy enough!

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:06 pm
by AntiM
Loading..... high demand. Gee, no kidding.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:06 pm
by EmilyD
URK...traffic jam!

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:08 pm
by AntiM
And... waiting room?

These magazines suck.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:08 pm
by Dr awkwarD
Code invalid? :(

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:08 pm
by EmilyD
regentswift wrote:Code invalid? :(
Yah...same here even when I cut and paste the actual link from the email. Well this is fucked up!

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:09 pm
by tamarakay
Me too, says code is invalid

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:09 pm
by EspressoDude
invalid promo code WTF ????

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:09 pm
by VultureChow
Try different browser

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:10 pm
by lucky420
AntiM wrote:And... waiting room?

These magazines suck.
That's why I bring my kindle :coffee:

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:10 pm
by Dr awkwarD
Looks like we crushed the site.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:10 pm
by LowePro
Hmmm,

First a "high demand" error message,
now a Code Invalid error message.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:10 pm
by SLOKnightfall
So does being in the waiting room mean we are in the queue for tickets or waiting for the site to deal with the high demand?

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:11 pm
by LowePro
Tried with IE and now I'm in the waiting room.
Chrome was crashing.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:12 pm
by DoctorIknow
I'm using Chrome...in the waiting room. I used the direct link.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:12 pm
by pink
I'm in th waiting room, did you get code invalid before or after you got in here?

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:12 pm
by Dr awkwarD
Still getting the invalid code message... :P

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:12 pm
by EmilyD
Okay Opera didn't work but Firefox got me into the Waiting Room, which says Ticketfly so that seems good, right?

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:12 pm
by marcgorcey
Promo code ...... is invalid.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:13 pm
by Nicole Hyde
Same here...

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:13 pm
by pink
I went in through my profile, not the link.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:13 pm
by 9ah
:Jots down notes:

A line number and 'Now Serving' sign would be nice in this waiting room... Maybe a tv or nice window with a view. Any other waiting room suggestions?

Any no coffee shop?

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:13 pm
by SLOKnightfall
If the site thinks the direct sale is high demand, I'd hate to see it on the normal sale day.

Re: Directed Group Sale

Posted: Wed Feb 12, 2014 12:14 pm
by Dr awkwarD
Ticketfly sucks.

Chrome is telling me the code is invalid, and IE is in the waiting room.