Extremely disappointed that tickets are gone, but there will be other opportunities to get tickets and parking pass….hopefully.
What I am very annoyed about is I actually got in to buy our tickets. But when then received an error
Saying “Sorry, we were not able to find a user with that user name and password” What?? It is the same email that I used to set up my Burning Profile and register to get tickets. And I know I type my password in correctly.
Did anyone else have this issue?
Very frustrating experience…….again.
UGH!
Sorry, we are not able to find you....
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MattMan13
- Posts: 3
- Joined: Wed Feb 26, 2014 12:45 pm
- Burning Since: 2008
- Camp Name: Glowskull Asylum, Int'l
Sorry, we are not able to find you....
- Attachments
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trilobyte
- Site Admin
- Posts: 17257
- Joined: Tue Mar 02, 2004 10:54 pm
- Burning Since: 2004
- Camp Name: Atomic Octopus
- Location: Las Vegas
- Contact:
Re: Sorry, we are not able to find you....
You don't specify what site you saw this message on. I'm guessing Ticketfly, since Burner Profiles does not have a FB link that I'm aware of.
As per the posted and emailed information, you'd need to create a ticketfly account if you did not already have one. If you didn't have one, I've got to imagine it would not be possible to sign in via Facebook. If you didn't have a TFly account, the right button to have pushed would have been the one marked 'Register' - it worked for me in the Directed Group Sale, and for campmates and friends who went through the experience today.
As per the posted and emailed information, you'd need to create a ticketfly account if you did not already have one. If you didn't have one, I've got to imagine it would not be possible to sign in via Facebook. If you didn't have a TFly account, the right button to have pushed would have been the one marked 'Register' - it worked for me in the Directed Group Sale, and for campmates and friends who went through the experience today.
Re: Sorry, we are not able to find you....
That IS the ticketfly screen. From there you just needed to register as a new user and you would have been onto the purchase screen.
Ooops!
Ooops!
"It is all very beautiful and magical here - a quality which cannot be described. You have to live it and breath it., let the sun bake it into you" - Ansel Adams
Re: Sorry, we are not able to find you....
same screen I saw when I was pre-making my ticketfly account a few days ago
4.669
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That's one word I regret googling during breakfast.
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Video games are giving kids unrealistic expectations on how many swords they can carry.
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, but don't harm the red dragon that frequents the area from time to time. He and I have an agreement.
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That's one word I regret googling during breakfast.
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Video games are giving kids unrealistic expectations on how many swords they can carry.
.
, but don't harm the red dragon that frequents the area from time to time. He and I have an agreement.
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MattMan13
- Posts: 3
- Joined: Wed Feb 26, 2014 12:45 pm
- Burning Since: 2008
- Camp Name: Glowskull Asylum, Int'l
Re: Sorry, we are not able to find you....
Which email did it state that I needed to set up a ticketfly account?
In email confirms that you are pre-registered for access to the Burning Man 2014 Individual Sale I don't see this request.
It had a link with my passcode to buy tickets.
The facebook link only came up when it did not recognize my email. My burner friend got the same error. All he did was back in and out of the screen and he was able to successively buy his ticket. He said he did not set anything up with the ticketfly site beforehand.
Interesting all around.
I am not going to freak out. We will get tickets eventually.
In email confirms that you are pre-registered for access to the Burning Man 2014 Individual Sale I don't see this request.
It had a link with my passcode to buy tickets.
The facebook link only came up when it did not recognize my email. My burner friend got the same error. All he did was back in and out of the screen and he was able to successively buy his ticket. He said he did not set anything up with the ticketfly site beforehand.
Interesting all around.
I am not going to freak out. We will get tickets eventually.
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BoyScoutGirl
- Posts: 1643
- Joined: Thu Jan 05, 2012 2:04 pm
- Camp Name: Lamplighters!
- Location: SD, CA
Re: Sorry, we are not able to find you....
That's the spirit!MattMan13 wrote:I am not going to freak out. We will get tickets eventually.
Because this image is of the login for TicketFly, NOT the burner profiles, the key is that you needed to have hit "register" - not "sign in" - to create a TicketFly account on the fly. Then you'd be passed to the purchasing page, having been logged in upon registering. It's completely analogous to buying tickets on Ticketmaster, if you've ever done that.
When he lights his streetlamp, it is as if he brought one more star to life, or one flower.
When he puts out his lamp, he sends the flower, or the star, to sleep.
That is a beautiful occupation.
- Le Petit Prince, Antoine de Saint-Exupéry
When he puts out his lamp, he sends the flower, or the star, to sleep.
That is a beautiful occupation.
- Le Petit Prince, Antoine de Saint-Exupéry
Re: Sorry, we are not able to find you....
https://ticketsupport.burningman.com/cu ... -purchase-MattMan13 wrote:Which email did it state that I needed to set up a ticketfly account?
ALWAYS check for correct or updated information at the Burning Man site.
https://ticketsupport.burningman.com/
4.669
.
That's one word I regret googling during breakfast.
.
Video games are giving kids unrealistic expectations on how many swords they can carry.
.
, but don't harm the red dragon that frequents the area from time to time. He and I have an agreement.
.
That's one word I regret googling during breakfast.
.
Video games are giving kids unrealistic expectations on how many swords they can carry.
.
, but don't harm the red dragon that frequents the area from time to time. He and I have an agreement.
-
trilobyte
- Site Admin
- Posts: 17257
- Joined: Tue Mar 02, 2004 10:54 pm
- Burning Since: 2004
- Camp Name: Atomic Octopus
- Location: Las Vegas
- Contact:
Re: Sorry, we are not able to find you....
It was also in the blog post the ticket team put out, and I believe mentioned in the reminder email sent out to all registrants (as it was with the directed group sale). I'm sorry that you didn't realize that or connect that you were on a different domain and just click the register button when it couldn't locate your account. But there will be other opportunities.