The Secure Ticket Exchange Program (STEP) is an online system that facilitates the safe resale of tickets that have been purchased directly from Burning Man. It’s designed to provide a hassle-free, secure way of buying and selling tickets while avoiding scammers, counterfeits and scalpers.
On Tuesday, April 15 at Noon PDT STEP will open to those participants who want to submit their tickets for resale. The following day, Wednesday, April 16 at Noon PDT, participants wishing to purchase tickets will be able to register for STEP.
- Registration for STEP will take place through the Burner Profiles beginning April 15 at Noon PDT for ticket sellers.
- Only $380 tickets can be sold through STEP.
- The option to sell back Vehicle Passes will be extended after you submit your ticket for resale.
- Ticket sellers will not be refunded until their ticket(s) have been sold to another participant.
- Refunds will be processed to the card originally used to purchase the order.
For more information about STEP, see the STEP section of our Ticket Support page.
- Anyone who has not already purchased a ticket through one of our other sales can register to purchase a ticket through STEP.
- Registration for STEP will take place through the Burner Profiles beginning April 16th for ticket buyers.
- Availability of tickets is dependent on participants releasing tickets into the program.
- As soon as tickets are released into STEP they will be sold on a first-come, first-served basis via email notifications to registered participants.
- If you are offered ticket(s) through STEP you will have 72hrs to purchase it before the ticket is released to the next person in the queue.
- Anyone offered ticket(s) through STEP will also have the option to purchase one (1) vehicle pass.
- There is an additional $6 per ticket STEP fee for tickets bought through STEP. All other usual fees apply.
- Ticket orders purchased in STEP are fully transferrable and eligible for name changes.
- Ticket orders purchased in STEP are Will Call only. No physical tickets will ship before the event.