STEP Details Announced!

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trilobyte
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Re: STEP Details Announced!

Postby trilobyte » Mon Apr 21, 2014 6:43 pm

What you're experiencing is the system working as expected. You don't have a ticket to sell, and it knows it. As has been posted in several places, the system does not open up for buyers until tomorrow.

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Re: STEP Details Announced!

Postby TT120 » Mon Apr 21, 2014 8:03 pm

My burner profile page knows that I have a ticket and there is a link to sell it into STEP. I'm betting a link will show up tomorrow for those that don't have a ticket yet.
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Re: STEP Details Announced!

Postby FossaFerox » Mon Apr 21, 2014 8:18 pm

Trilo, in reading the ticket support page it seems that someone who has only purchased one ticket in a previous sale is not eligible to try to pick up a second ticket through STEP. Is this accurate? If so the Org might consider changing this next year as the currently policy encourages overbuying in the initial sales.

We had someone in our camp only buy one ticket, but now his girlfriend might be joining us. I suppose she can set up a burner profile and register, but it would be so much simpler if he could simply opt to queue in STEP for the ticket he declined to purchase when he had the chance (thus giving someone else a chance that day).
ygmir wrote:Everyone loves you there, and no one cares a shit about you..........all at once. and vice versa.

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Re: STEP Details Announced!

Postby FIGJAM » Mon Apr 21, 2014 10:46 pm

That is a result of a personal choice and none of the orgs business!!!

They can't fix everyone's petty problems.
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Re: STEP Details Announced!

Postby remi » Tue Apr 22, 2014 7:24 am

They don't have to try to fix anyone's problems, but they usually do a good job in addressing them (ie, transferrable STEP tickets with improved screening process.)
Can you at least admit that nuclear explosions are awesome!?

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trilobyte
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Re: STEP Details Announced!

Postby trilobyte » Tue Apr 22, 2014 7:29 am

Damn, FossaFerox, if only there was a ticketing support page where people could look this up for themselves.

Your friend already purchased a ticket. His girlfriend is who needs to purchase one. and she can create a burner profile and register for STEP herself (just like everybody else). The program is designed to help those who were not successful in earlier sales, not those who want to broker ticket sales for others.

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Re: STEP Details Announced!

Postby graywolfLover » Tue Apr 22, 2014 9:29 am

Does anyone know on which page of the burner profile the STEP buyer link will be placed?

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Re: STEP Details Announced!

Postby remi » Tue Apr 22, 2014 9:30 am

trilobyte wrote:Damn, FossaFerox, if only there was a ticketing support page where people could look this up for themselves.

Your friend already purchased a ticket. His girlfriend is who needs to purchase one. and she can create a burner profile and register for STEP herself (just like everybody else). The program is designed to help those who were not successful in earlier sales, not those who want to broker ticket sales for others.



My only question would be then, if she makes her own profile, can she use the same IP address as her lover, and can she use her lovers credit card to purchase the ticket without being flagged by the ticket people. That might be the reason why FossaFerox wanted to use the same burner profile, because lots of couples live together, and not everyone has a credit card.


GRAYWOLFLOVER: It'll be on the main dashboard (first page soon as you log in,) on the lower right hand side.. if it's the same as the ticket selling option.
Can you at least admit that nuclear explosions are awesome!?

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trilobyte
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Re: STEP Details Announced!

Postby trilobyte » Tue Apr 22, 2014 9:59 am

@Remi - again, damn, if only the ticket team had a place with additional information or where a would-be ticket buyer could ask such a question directly...

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Re: STEP Details Announced!

Postby Jackass » Tue Apr 22, 2014 10:37 am

Would you two quit whining and sniveling so much and just buy a ticket already, your over-worrying continues to have me worried...
Sooner or later, it will get real strange...

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Re: STEP Details Announced!

Postby HappySarah » Tue Apr 22, 2014 11:33 am

Anyone has technical advice on buying STEP tickets fast?

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Re: STEP Details Announced!

Postby Krokodyle » Tue Apr 22, 2014 11:45 am

Thanks for keeping us posted, Trilo. Crossing my fingers about locating a ticket! :wink:
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Re: STEP Details Announced!

Postby Jackass » Tue Apr 22, 2014 11:49 am

STEP is many things.

Fast isn't necessarily one of them.

Get in the queue, hit the button, and then wait and watch your email.

1-2-3-done
Sooner or later, it will get real strange...

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Re: STEP Details Announced!

Postby HappySarah » Tue Apr 22, 2014 11:51 am

I have Welcome to Burners Profile page open (the dashboard), and wondering if this is what everyone is keeping an eye on?
Do you think the STEP purchase link will be posted there?

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Re: STEP Details Announced!

Postby trilobyte » Tue Apr 22, 2014 11:55 am

@HappySarah - give yourself a really good slap in the face (lead with either cheek). Now switch hands and slap the other cheek. Now, relax. :wink: STEP isn't an instant system - tickets flow at the rate they are contributed. Hint: it's really really slow, ESPECIALLY for the first couple months. People who have tickets but may be on the fence don't usually make up their minds until late spring or early summer. If and when you are successful and you get an email notifying you that tickets are available, there isn't any need to rush. You have 72 hours. Take a deep breath or two, take your time and make sure all your information is correct when you enter it. Burning Man is a marathon, not a sprint.

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Re: STEP Details Announced!

Postby remi » Tue Apr 22, 2014 12:04 pm

why is the page down?


Can't connect to burner profile
Can you at least admit that nuclear explosions are awesome!?

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Re: STEP Details Announced!

Postby JollyMan » Tue Apr 22, 2014 12:07 pm

Whats the person above said. Wont let me connect to BP


Well then... Good job.
Last edited by JollyMan on Tue Apr 22, 2014 12:10 pm, edited 1 time in total.

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Re: STEP Details Announced!

Postby trilobyte » Tue Apr 22, 2014 12:07 pm

And we're off. As you might expect, there's a bit of a demand spike going on right now. Be both patient and persistent, and good luck to everyone!

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Re: STEP Details Announced!

Postby tatonka » Tue Apr 22, 2014 12:10 pm

im hitting the button and nothings happening :(
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Re: STEP Details Announced!

Postby trilobyte » Tue Apr 22, 2014 12:11 pm

See the previous post. The site's working.

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Re: STEP Details Announced!

Postby remi » Tue Apr 22, 2014 12:11 pm

Im in.. but nothing is happening when I click "enter step queue".. so I'll just push the button over and over again

EDIT" I just don't want to be flagged for trying to enter 100000 times.
Last edited by remi on Tue Apr 22, 2014 12:11 pm, edited 1 time in total.
Can you at least admit that nuclear explosions are awesome!?

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Re: STEP Details Announced!

Postby Sundial » Tue Apr 22, 2014 12:11 pm

Alright! I'm in. Just so you know, there doesn't seem to be any sort of progress indicator for the registration button.
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Re: STEP Details Announced!

Postby remi » Tue Apr 22, 2014 12:12 pm

How do you know when you're in?
Can you at least admit that nuclear explosions are awesome!?

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Re: STEP Details Announced!

Postby Sundial » Tue Apr 22, 2014 12:13 pm

The button area changed and said I had successfully entered the STEP queue.
"I will not fear. Fear is the mind-killer. I will face my fear. I will let it pass through me. Where the fear has gone, there shall be nothing. Only I will remain."

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Re: STEP Details Announced!

Postby JollyMan » Tue Apr 22, 2014 12:13 pm

Button no work! Flippin tables time! :D

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Re: STEP Details Announced!

Postby HappySarah » Tue Apr 22, 2014 12:15 pm

Schtev, what browser did you use?

dominiqf
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Re: STEP Details Announced!

Postby dominiqf » Tue Apr 22, 2014 12:16 pm

The button doesn't change. Click again or wait?

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Re: STEP Details Announced!

Postby JollyMan » Tue Apr 22, 2014 12:16 pm

Just clicked button for the better part of 5mins. Opened Profile via new tab and it shows I am signed up.

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Re: STEP Details Announced!

Postby BeeWeeDee » Tue Apr 22, 2014 12:16 pm

SUCCESS! You are in the STEP queue.
The next morning you will wake up pretty much your old self except that a very unusual 16 hours will have been added to your store of life experience.

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Re: STEP Details Announced!

Postby remi » Tue Apr 22, 2014 12:17 pm

Don't understand how they have such a smooth ticket selling process, but STEP is beyond fucked up from everyone I am communicating with. Disappointing.
Can you at least admit that nuclear explosions are awesome!?


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