There's an update!
Yesterday, I decided to call Tickeckfly's phone support line.
It took a while to talk to someone but it was worth it. The person who took my call was super nice. She took the time to look into my case and came back with just the right answers for me.
My missing ticket would ship in about a week. In the shipment, there would be an envelope for me to return the un-ordered vehicle pass. And the one ticket I did receive was still good and could be used.
Exactly what I needed to hear.
And there is another update!
Today, I get a call from Ticketfly. It is the same person that I talked to yesterday (coincidence or not, I have no way of knowing). They are getting my stuff ready to ship. She needed to check the serial number. I had already sent a photo of the ticket 10 days ago, which she found using my case number - she had everything she needs. We are good to go!
I draw the following conclusions:
- from my conversation with her, I think they are getting close to shipping everything
- they are *actively* working on fixing the troublesome orders
- the person I dealt with was super nice, understanding and very helpful. She deserves a very public accolade - but it is probably better than her name remain off this board.
Of course, I do not have my missing ticket yet. I will update you all as soon as I have new info.
But, bottom line, patience my friends.
I think Ticketfly and its people are working their butts off to get things right.
Finally, I will add that I still wish some sort of email update had been sent out. Radio silence probably made things worse.
)
