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When is the appropriate time to panic about missing tickets?

Posted: Mon Jul 14, 2014 1:50 am
by FossaFerox
So I've been hearing how Ticket Fly has been screwing up (lack of shipment notification emails, improperly filled orders that are missing some of the items, not sending the items via registered mail that has tracking/required signature) and I'm getting really, really nervous.

Tickets have been going out for almost a month now and I haven't heard or seen anything. I'm not in full panic mode quite yet, but I'm wondering when the appropriate time for panic is.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 3:43 am
by lucky420
Breathe, remain calm it's only July 13th...

Patience grasshopper

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 4:19 am
by Jovankat
I'm quelling my panic by channeling it into anger and indignation about Ticketfly not sending shipping emails with tracking info. It's working quite nicely ;)

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 4:30 am
by lucky420
I received both the shipping email/tracking # and had to sign for it

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 6:07 am
by tamarakay
lucky420 wrote:I received both the shipping email/tracking # and had to sign for it
Stallion says all the stoners have to sign for them, cause, you know.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 6:12 am
by lucky420
:lol: :lol: awww that's funny!

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 6:28 am
by VultureChow
I'm remaining calm until July 25th.

It helps that others have yet to receive tickets.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 7:04 am
by Jovankat
Why the 25th specifically?

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 7:29 am
by VultureChow
I'm going away on the 27th for a few days. No concerns about delivery as I have the tickets delivered to my office, but I figured a hard freakout date would let me keep focused on other things between now and then.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 7:35 am
by MyDearFriend
VultureChow wrote:I'm going away on the 27th for a few days. No concerns about delivery as I have the tickets delivered to my office, but I figured a hard freakout date would let me keep focused on other things between now and then.
This. Very sound thinking. A good technique.

And no I do not have my tickets yet either.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 7:38 am
by Christian The Jew
I was freaking out about ticket stuff, but I got my email last Wednesday, it's supposed to be at my door by today.

I'd say the time to freak out would be by late* next week.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 7:43 am
by VultureChow
I have sooooo many other things to freak out about. Getting something finished with my new cougar, making my camp look nice (and more secure) for our new location, and a new department I'm going to train with.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 8:18 am
by trilobyte
I wouldn't become concerned until the end of July, or when you see something posted here about the main ticket mailing having been completed. Of course, you could always contact the ticket support team with your order # and ask.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 8:58 am
by geospyder
VultureChow wrote:I have sooooo many other things to freak out about. Getting something finished with my new cougar, making my camp look nice (and more secure) for our new location, and a new department I'm going to train with.
Please do not freak out it would be highly contagious :shock:

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 9:56 am
by Hope-a-Lope
I don't have mine yet, either :(

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 10:00 am
by remi
I did will-call for the first time this year specifically so there is no panic at all.

I will miss receiving that delicious piece of candy.. if I'm lucky.. maybe they'll have left overs to give out with the will call tix!

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 10:02 am
by FireflyTX
Nothing for me today...no email, no ticket....I feel like crying but I am staying positive for this week!! YES ! IT WILL HAPPEN!!

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 10:08 am
by rudbyrd
UPS lost mine and so far they are completely worthless as far as resolving the issue
\

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 10:23 am
by The Hustler
FossaFerox wrote:So I've been hearing how Ticket Fly has been screwing up (lack of shipment notification emails, improperly filled orders that are missing some of the items, not sending the items via registered mail that has tracking/required signature) and I'm getting really, really nervous.

Tickets have been going out for almost a month now and I haven't heard or seen anything. I'm not in full panic mode quite yet, but I'm wondering when the appropriate time for panic is.

I haven't received mine yet either. I'm staying calm, but share your concern.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 10:40 am
by trilobyte

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 10:42 am
by The Hustler
trilobyte wrote:See this post.

I figured it was something like that; I wasn't awash in some burners.me style conspiracy theory.

Thanks for that ...

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 10:50 am
by trilobyte
No worries - I was probably still writing it when you were posting yours :D

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 11:56 am
by rudbyrd
After being on hold with UPS for over an hour, they just told me that when they tried to deliver my envelope, on June 30, the driver realized the package was empty. The package was sent back to San Francisco, and the tickers were placed in it and them resent.

That sounds very fishy to me. Why was there no record of this in UPS's system? Ill celebrate when I get them.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 14, 2014 1:08 pm
by ACfromSAC
I bought a vehicle pass in the pre-sale. Got an email and received the pass a couple weeks ago. Bought two tickets in the regular sale. So far no email and no ticket but there's still plenty of time to get it sorted out so I'm not fretting. I just hope I don't get stuck waiting in the HOOOOORRRIBLE Will Call line as a means of fixing a ticket screw up. Did will call tickets two years ago and plan to never do it again. What a cluster eff that was...

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 21, 2014 3:40 pm
by rudbyrd
26 days after they were sent out, I got my tickets today!! I think. I actually got 2 packages from UPS, both damaged. I ordered 2 tickets and 2 vehicle passes. I got 4 tickets and 3 vehicle passes. Now I have to figure out if any of them are mine. And figure out whose order I got so they can get their tickets.

Re: When is the appropriate time to panic about missing tick

Posted: Mon Jul 21, 2014 5:11 pm
by FossaFerox
rudbyrd wrote:26 days after they were sent out, I got my tickets today!! I think. I actually got 2 packages from UPS, both damaged. I ordered 2 tickets and 2 vehicle passes. I got 4 tickets and 3 vehicle passes. Now I have to figure out if any of them are mine. And figure out whose order I got so they can get their tickets.
Were both packages addressed to you? I'd email burning man ticket support, I'm sure they'd be super excited to help you correct this mistake and get those tickets to the probably panicked/grief stricken burner who is missing them.

Re: When is the appropriate time to panic about missing tick

Posted: Thu Jul 24, 2014 11:52 am
by rudbyrd
Latest Saga on Rud's tickets.

I ordered 2 ticket and 2 passes. I got, 25 days after they were supposed to be delivered, 4 tickets and 3 passes. I called Ticketfly. Let them know, said they would have someone call me back. No one did. I called again today and got someone to help me. Turns out, none of the tickets and passes I received, were mine. I somehow got 2 others orders, so those tickets have been cancelled and we are back to waiting for my tickets.

But it's all good. The Playa provides

Re: When is the appropriate time to panic about missing tick

Posted: Thu Jul 24, 2014 12:24 pm
by 666isMONEY
rudbyrd wrote:Latest Saga on Rud's tickets.

I ordered 2 ticket and 2 passes. I got, 25 days after they were supposed to be delivered, 4 tickets and 3 passes. I called Ticketfly. Let them know, said they would have someone call me back. No one did. I called again today and got someone to help me. Turns out, none of the tickets and passes I received, were mine. I somehow got 2 others orders, so those tickets have been cancelled and we are back to waiting for my tickets.

But it's all good. The Playa provides
Just curious, Rud, were you tracking your tickets? I was notified by Ticketfly yesterday, around 3pm with a tracking number. This is all the Post Office tracking says:
July 23, 2014
Electronic Shipping Info Received
The U.S. Postal Service was electronically notified by the shipper on July 23, 2014 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available. Information, if available, is updated periodically throughout the day. Please check again later.

Re: When is the appropriate time to panic about missing tick

Posted: Thu Jul 24, 2014 1:03 pm
by Meat Hunter
Money,

That was the same initial message that I received - You are now in the "mailing out system".

That message means that the label for your package has been created and the USPS has been notified to pick-up your package.

As soon as your package is scanned by the USPS at pick-up, you will be able to track its progress -somewhat.

Not long now.

Re: When is the appropriate time to panic about missing tick

Posted: Thu Jul 24, 2014 1:20 pm
by rudbyrd
I did not get an email from Ticketfly. I got the missed delivery slip, and then all hell broke loose.