Still haven't gotten your tickets?

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Eric
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Re: Still haven't gotten your tickets?

Post by Eric » Mon Jul 28, 2014 5:24 pm

Roundabout wrote:This particular ticketfly guy said that ticketfly NEVER sends shipping notification emails. He said that was the responsibility of the post office and that the post office was hit or miss as to whether a shipping notice email went out. I call bullshit.
Apparently you never read the little blue box at the top of your TicketFly order confirmation email way back when (like most of us probably didn't):
You will receive a confirmation & tracking email from USPS when your tickets are shipped.
emphasis mine

I just read mine (who cares about the fine print on those things), and, in lieu of email discussion about the emails, that line stood out like a sore thumb.
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Re: Still haven't gotten your tickets?

Post by Rilopie » Mon Jul 28, 2014 5:48 pm

I'm located in Sacramento, and finally got my email on Friday (7/25)! I haven't received any more info from USPS or my tickets since then, but i'm starting to relax a bit more.

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Cranky
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Re: Still haven't gotten your tickets?

Post by Cranky » Mon Jul 28, 2014 5:59 pm

To anyone who did receive a "the tickets are in the mail" email:
did the email come from Ticketfly or USPS?
Last edited by Cranky on Mon Jul 28, 2014 6:09 pm, edited 1 time in total.
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sayZar1999
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Re: Still haven't gotten your tickets?

Post by sayZar1999 » Mon Jul 28, 2014 6:05 pm

For those who have received your tickets...is the survival guide included with them?
I am today a better person not because of all my successes in life, but because of all my failures.

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Re: Still haven't gotten your tickets?

Post by FIGJAM » Mon Jul 28, 2014 6:09 pm

Yes!
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Re: Still haven't gotten your tickets?

Post by unjonharley » Mon Jul 28, 2014 6:17 pm

sayZar1999 wrote:For those who have received your tickets...is the survival guide included with them?
Yes.. And I got a fire ball..
I'm the contraptioneer your mother warned you about.

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Ratty
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Re: Still haven't gotten your tickets?

Post by Ratty » Mon Jul 28, 2014 6:28 pm

Cranky, USPS or ticketfly? Neither. It came from Endicia. Whomever that is. A 3rd party mailing service.


From: Ticketfly Fulfillment <fulfillment@ticketfly.com> [Add to Address Book]
To: xxxxxxxxxxxxx@earthlink.net
Subject: Burning Man Shipment Information
Date: Jul 8, 2014 1:15 PM
A package is being prepared for you on 07/08/2014 via U.S. Postal Service First-Class, Package to the following address:

xxxxxxxxxxxxxxxxx(Address removed by me.)

The following optional services were used: None

The package's Signature Confirmation ID is xxxxxxxxxxxxxxxxxxxxxx

To check the delivery status of your package at any time please visit:
https://www.endicia.com/Status/?PIC=xxx ... xxxxxxxxxx
or the U.S. Postal Service's web-site:
http://www.usps.com/shipping/trackandconfirm.htm

TICKETFLY CUSTOMER SUPPORT


***********************************************************************
NOTE:
This e-mail was generated by Endicia Internet Postage (http://www.Endicia.com)
at the sender's request. DO NOT CONTACT Endicia if you have any
questions about the shipment or the package delivery. Please contact
the sender of this e-mail or the U.S. Postal Service if you have
questions about the package delivery.


FYI...My tickets were just left in the mail box down at the street. No signature required.

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Re: Still haven't gotten your tickets?

Post by Madgirl » Mon Jul 28, 2014 6:41 pm

Just got the email. 'Bout damn time!
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Re: Still haven't gotten your tickets?

Post by sadie » Mon Jul 28, 2014 6:53 pm

I got my email today!!
Alerted the postman and he is on the lookout for the much anticipated envelope!
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Re: Still haven't gotten your tickets?

Post by pink » Tue Jul 29, 2014 12:17 am

Got my email today too! :D
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Re: Still haven't gotten your tickets?

Post by skippy3k » Tue Jul 29, 2014 5:59 am

Have faith everyone. The last person of our camp just got their email yesterday. All of our tickets were purchased within 5 minutes of each other, we all live within a quarter mile from each other, but we received our tickets weeks ago and she was still waiting....and waiting....

I know our geographic proximity to each other and ticket purchase times are irrelevant, but I know many of you (like me) try to tie the smallest facts together into some sort of logical fabric so we can sleep better at night. :D
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Re: Still haven't gotten your tickets?

Post by misterdj » Tue Jul 29, 2014 6:49 am

I finally received my tickets yesterday. WOO HOO!!! But I never received any shipping notification.

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Re: Still haven't gotten your tickets?

Post by a figment » Tue Jul 29, 2014 7:46 am

received notice of fulfillment last night. Made Jella so happy lol.

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Re: Still haven't gotten your tickets?

Post by MoBo » Tue Jul 29, 2014 1:24 pm

I got the notification late last night. Yay! :D

I'll be away from home for a week and a half, so I signed in to USPS and requested a mail hold til AUG 2nd. Essentially they wont deliver anything until then. I had actually postponed this business trip until this week so as to be available to sign for the tickets, but who knew they would be this long coming? :|
Hopefully that will prevent them from returning the order due to me not being there to sign.
Fingers crossed
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Re: Still haven't gotten your tickets?

Post by jneilvindy » Tue Jul 29, 2014 2:43 pm

Just called ticketfly. My tickets shipped a month ago.

They don't have a tracking number or anything. Said they would have to contact burning man ticket support and get the tracking number and then get back to me on the whereabouts of my tickets.

For the record my order was placed and confirmed in the first 10 minutes of the general sale, haven't changed my address or done anything.

Oh and I went to high school with my USPS mailman, there's no way he's brought a signed package to my door and not told me about it.

I'm sorry but if you don't have your tickets by now in my opinion you need to be calling ticketfly and finding out when they shipped them out.

I have no doubt my 2 tickets and vehicle pass were shipped in someone else's order.

Or even worse, they are still sitting with burning man ticket org waiting to be stuffed in and envelope with the guide and a fireball.

clusterfuck

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Re: Still haven't gotten your tickets?

Post by sayZar1999 » Tue Jul 29, 2014 2:53 pm

Got my tickets, parking pass, fireball, and survival guides. Now to start packing.
I am today a better person not because of all my successes in life, but because of all my failures.

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Re: Still haven't gotten your tickets?

Post by ChipsAhoy » Tue Jul 29, 2014 4:10 pm

Just registered to say i talked to ticketfly customer service today and the lady told me that my tickets havent shipped yet because my last name starts with "s" and "theres a lot of s last names" . Didnt realize they were doing this alphabetically; anyone here with an S last name get their tickets yet? I bought from the general sale......

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Re: Still haven't gotten your tickets?

Post by unjonharley » Tue Jul 29, 2014 4:22 pm

ChipsAhoy wrote:Just registered to say i talked to ticketfly customer service today and the lady told me that my tickets havent shipped yet because my last name starts with "s" and "theres a lot of s last names" . Didnt realize they were doing this alphabetically; anyone here with an S last name get their tickets yet? I bought from the general sale......
/

Some body is pulling some leg at ticket fly... There are just to many stories coming out of then.. Sounds like the person answering the phone thinks something up for each caller.
I'm the contraptioneer your mother warned you about.

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Re: Still haven't gotten your tickets?

Post by fernley1 » Tue Jul 29, 2014 4:26 pm

Really?
My name starts with a S and I have not got my tickets yet either.
But I know someone who last name starts with a W and they got theirs.
I sent ticketfly an e-mail.
Has anyone got an answer from ticketfly using e-mail, or should I call?

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Re: Still haven't gotten your tickets?

Post by maladroit » Tue Jul 29, 2014 4:29 pm

Maybe we can reverse engineer this even more. I got the package through UPS about a month ago, last name starts with M. Perhaps they worked through the UPS shipments alphabetically, and are now working through the USPS ones? Girlfriend used USPS and her last name starts with S, has not received it yet.

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Re: Still haven't gotten your tickets?

Post by fernley1 » Tue Jul 29, 2014 4:34 pm

If this is true, why didn't ticketfly announce it?
Would have made me feel less nervous about the situation.
All I want is an update or statement on why its taking so long.

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Re: Still haven't gotten your tickets?

Post by unjonharley » Tue Jul 29, 2014 4:38 pm

Hey, I got my ticket this Monday.. Name starts with B.
I'm the contraptioneer your mother warned you about.

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Maizie
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Re: Still haven't gotten your tickets?

Post by Maizie » Tue Jul 29, 2014 4:39 pm

My tickets arrived yesterday, after having receiving the initial notice of shipment on the 15th. I went and picked them up from Canada Post today, and opened the package up.

In addition to my tickets and vehicle pass - I got a fireball!

I didn't even think they sent those to Canada, since this year was the first year I'd even heard it was a thing.

Hoping for good news for everyone else soon as well. :)
"At least half of planning for a successful Burn includes thinking of how to avoid being a problem for others." - delle

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Re: Still haven't gotten your tickets?

Post by Maizie » Tue Jul 29, 2014 4:39 pm

My tickets arrived yesterday, after having receiving the initial notice of shipment on the 15th. I went and picked them up from Canada Post today, and opened the package up.

In addition to my tickets and vehicle pass - I got a fireball!

I didn't even think they sent those to Canada, since this year was the first year I'd even heard it was a thing.

Hoping for good news for everyone else soon as well. :)
"At least half of planning for a successful Burn includes thinking of how to avoid being a problem for others." - delle

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Re: Still haven't gotten your tickets?

Post by ChipsAhoy » Tue Jul 29, 2014 4:40 pm

i thought is sounded like B.S. but who knows. I only called after no response from their email support.

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Re: Still haven't gotten your tickets?

Post by Martiansky » Tue Jul 29, 2014 4:41 pm

My last name starts with an M and I have not gotten notification or tickets yet. :(
So the theme this year is like a giant camp out in the desert? With people bringing lots of shit from all over? uh.. -Marscrumbs

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Re: Still haven't gotten your tickets?

Post by Meat Hunter » Tue Jul 29, 2014 4:42 pm

USPS shipping date and last name does not jive.

My package arrived via USPS on July 2 and my last name begins with a "W".

Another thought - could pre-sale ticket have been shipped first?
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Re: Still haven't gotten your tickets?

Post by Hammer001 » Tue Jul 29, 2014 4:43 pm

ChipsAhoy wrote:Just registered to say i talked to ticketfly customer service today and the lady told me that my tickets havent shipped yet because my last name starts with "s" and "theres a lot of s last names" . Didnt realize they were doing this alphabetically; anyone here with an S last name get their tickets yet? I bought from the general sale......

Yep, "S" and still no word here...........General sale....

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Re: Still haven't gotten your tickets?

Post by ChipsAhoy » Tue Jul 29, 2014 4:45 pm

it sounded more like not necessarily shipped alphabetical,but sorted alphabetical and shipped by size of said sorted piles. Again who knows i just want my ticket haha

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Re: Still haven't gotten your tickets?

Post by Akela » Tue Jul 29, 2014 6:25 pm

I know the official line is not to worry yet and trust the system, but given the number of botched orders and the immense peace of mind that can be gained with getting a simple straight answer that specifically pertains to your order, I'd recommend anyone still waiting to call Ticketfly customer support. I just did so to see about my girlfriend's ticket order for her parents, waited on hold for about 5 minutes, and got a friendly customer service rep that was able to immediately say that the order had shipped yesterday and is scheduled to arrive on Thursday. She put me on hold for about another minute and was then able to give me the USPS tracking number. As someone else said, it's not like you're slowing the organization down by calling in because someone has to get up from stuffing envelopes to pick up the phone. They have full-time employees whose job it is to answer calls from customers with questions about their orders.

I got an email but my girlfriend didn't, by the way. Rep said she should have gotten one and repeated the email address correctly. Tickets purchased at the same time during the directed sale, last names start with 'H' and 'M'.

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