ePlaya

Roundabout wrote:This particular ticketfly guy said that ticketfly NEVER sends shipping notification emails. He said that was the responsibility of the post office and that the post office was hit or miss as to whether a shipping notice email went out. I call bullshit.

Apparently you never read the little blue box at the top of your TicketFly order confirmation email way back when (like most of us probably didn't):

You will receive a confirmation & tracking email from USPS when your tickets are shipped.

emphasis mine

I just read mine (who cares about the fine print on those things), and, in lieu of email discussion about the emails, that line stood out like a sore thumb.

I'm located in Sacramento, and finally got my email on Friday (7/25)! I haven't received any more info from USPS or my tickets since then, but i'm starting to relax a bit more.

To anyone who did receive a "the tickets are in the mail" email:
did the email come from Ticketfly or USPS?

For those who have received your tickets...is the survival guide included with them?

Yes!

sayZar1999 wrote:For those who have received your tickets...is the survival guide included with them?

Yes.. And I got a fire ball..

Cranky, USPS or ticketfly? Neither. It came from Endicia. Whomever that is. A 3rd party mailing service.


From: Ticketfly Fulfillment <[email protected]> [Add to Address Book]
To: [email protected]
Subject: Burning Man Shipment Information
Date: Jul 8, 2014 1:15 PM
A package is being prepared for you on 07/08/2014 via U.S. Postal Service First-Class, Package to the following address:

xxxxxxxxxxxxxxxxx(Address removed by me.)

The following optional services were used: None

The package's Signature Confirmation ID is xxxxxxxxxxxxxxxxxxxxxx

To check the delivery status of your package at any time please visit:
https://www.endicia.com/Status/?PIC=xxx ... xxxxxxxxxx
or the U.S. Postal Service's web-site:
http://www.usps.com/shipping/trackandconfirm.htm

TICKETFLY CUSTOMER SUPPORT


***********************************************************************
NOTE:
This e-mail was generated by Endicia Internet Postage (http://www.Endicia.com)
at the sender's request. DO NOT CONTACT Endicia if you have any
questions about the shipment or the package delivery. Please contact
the sender of this e-mail or the U.S. Postal Service if you have
questions about the package delivery.


FYI...My tickets were just left in the mail box down at the street. No signature required.

‹

Just got the email. 'Bout damn time!

I got my email today!!
Alerted the postman and he is on the lookout for the much anticipated envelope!

Got my email today too!

Have faith everyone. The last person of our camp just got their email yesterday. All of our tickets were purchased within 5 minutes of each other, we all live within a quarter mile from each other, but we received our tickets weeks ago and she was still waiting....and waiting....

I know our geographic proximity to each other and ticket purchase times are irrelevant, but I know many of you (like me) try to tie the smallest facts together into some sort of logical fabric so we can sleep better at night.

I finally received my tickets yesterday. WOO HOO!!! But I never received any shipping notification.

received notice of fulfillment last night. Made Jella so happy lol.

I got the notification late last night. Yay!

I'll be away from home for a week and a half, so I signed in to USPS and requested a mail hold til AUG 2nd. Essentially they wont deliver anything until then. I had actually postponed this business trip until this week so as to be available to sign for the tickets, but who knew they would be this long coming?
Hopefully that will prevent them from returning the order due to me not being there to sign.
Fingers crossed

Just called ticketfly. My tickets shipped a month ago.

They don't have a tracking number or anything. Said they would have to contact burning man ticket support and get the tracking number and then get back to me on the whereabouts of my tickets.

For the record my order was placed and confirmed in the first 10 minutes of the general sale, haven't changed my address or done anything.

Oh and I went to high school with my USPS mailman, there's no way he's brought a signed package to my door and not told me about it.

I'm sorry but if you don't have your tickets by now in my opinion you need to be calling ticketfly and finding out when they shipped them out.

I have no doubt my 2 tickets and vehicle pass were shipped in someone else's order.

Or even worse, they are still sitting with burning man ticket org waiting to be stuffed in and envelope with the guide and a fireball.

clusterfuck

Got my tickets, parking pass, fireball, and survival guides. Now to start packing.

Just registered to say i talked to ticketfly customer service today and the lady told me that my tickets havent shipped yet because my last name starts with "s" and "theres a lot of s last names" . Didnt realize they were doing this alphabetically; anyone here with an S last name get their tickets yet? I bought from the general sale......

ChipsAhoy wrote:Just registered to say i talked to ticketfly customer service today and the lady told me that my tickets havent shipped yet because my last name starts with "s" and "theres a lot of s last names" . Didnt realize they were doing this alphabetically; anyone here with an S last name get their tickets yet? I bought from the general sale......

/

Some body is pulling some leg at ticket fly... There are just to many stories coming out of then.. Sounds like the person answering the phone thinks something up for each caller.

Really?
My name starts with a S and I have not got my tickets yet either.
But I know someone who last name starts with a W and they got theirs.
I sent ticketfly an e-mail.
Has anyone got an answer from ticketfly using e-mail, or should I call?

Maybe we can reverse engineer this even more. I got the package through UPS about a month ago, last name starts with M. Perhaps they worked through the UPS shipments alphabetically, and are now working through the USPS ones? Girlfriend used USPS and her last name starts with S, has not received it yet.

If this is true, why didn't ticketfly announce it?
Would have made me feel less nervous about the situation.
All I want is an update or statement on why its taking so long.

Hey, I got my ticket this Monday.. Name starts with B.

My tickets arrived yesterday, after having receiving the initial notice of shipment on the 15th. I went and picked them up from Canada Post today, and opened the package up.

In addition to my tickets and vehicle pass - I got a fireball!

I didn't even think they sent those to Canada, since this year was the first year I'd even heard it was a thing.

Hoping for good news for everyone else soon as well.

My tickets arrived yesterday, after having receiving the initial notice of shipment on the 15th. I went and picked them up from Canada Post today, and opened the package up.

In addition to my tickets and vehicle pass - I got a fireball!

I didn't even think they sent those to Canada, since this year was the first year I'd even heard it was a thing.

Hoping for good news for everyone else soon as well.

i thought is sounded like B.S. but who knows. I only called after no response from their email support.

My last name starts with an M and I have not gotten notification or tickets yet.

USPS shipping date and last name does not jive.

My package arrived via USPS on July 2 and my last name begins with a "W".

Another thought - could pre-sale ticket have been shipped first?

ChipsAhoy wrote:Just registered to say i talked to ticketfly customer service today and the lady told me that my tickets havent shipped yet because my last name starts with "s" and "theres a lot of s last names" . Didnt realize they were doing this alphabetically; anyone here with an S last name get their tickets yet? I bought from the general sale......

Yep, "S" and still no word here...........General sale....

it sounded more like not necessarily shipped alphabetical,but sorted alphabetical and shipped by size of said sorted piles. Again who knows i just want my ticket haha

I know the official line is not to worry yet and trust the system, but given the number of botched orders and the immense peace of mind that can be gained with getting a simple straight answer that specifically pertains to your order, I'd recommend anyone still waiting to call Ticketfly customer support. I just did so to see about my girlfriend's ticket order for her parents, waited on hold for about 5 minutes, and got a friendly customer service rep that was able to immediately say that the order had shipped yesterday and is scheduled to arrive on Thursday. She put me on hold for about another minute and was then able to give me the USPS tracking number. As someone else said, it's not like you're slowing the organization down by calling in because someone has to get up from stuffing envelopes to pick up the phone. They have full-time employees whose job it is to answer calls from customers with questions about their orders.

I got an email but my girlfriend didn't, by the way. Rep said she should have gotten one and repeated the email address correctly. Tickets purchased at the same time during the directed sale, last names start with 'H' and 'M'.