Page 9 of 12

Re: Still haven't gotten your tickets?

Posted: Tue Jul 29, 2014 7:37 pm
by Popeye
From today's JRS:
And if you're waiting for your purchased ticket to arrive, we're told that the last of them will be put in the mail by Friday, so keep an eye on that mailbox!

Give it two weeks before you panic :D

Re: Still haven't gotten your tickets?

Posted: Tue Jul 29, 2014 9:54 pm
by Kenrock
My name starts with an S and I bought my ticket in the General Sale. I just received my email (9pm). Hang in there.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 4:04 am
by omegared
fernley1 wrote:Really?
My name starts with a S and I have not got my tickets yet either.
But I know someone who last name starts with a W and they got theirs.
I sent ticketfly an e-mail.
Has anyone got an answer from ticketfly using e-mail, or should I call?
I sent them an email last week and got a reply after about 2 days... your basic canned "Please be patient, tickets are shipping out in batches and not all have shipped yet." response. Everything I already knew with no real information about my particular tickets. Planning on calling today when their customer service department opens.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 7:40 am
by omegared
Because I bought from a 3rd party on the other side of the globe I was a bit nervous about the whole delay in fulfillment situation. Just called Ticketfly... after sitting on hold for about 15 minutes I got to talk to a representative. All the info from said 3rd party was correct and I was able to discuss the specifics of the ticket with her. Confirmed that the ticket had not shipped, and the shipping information had indeed been switched into my name and address... WHEW!!! She informed me that the delay was due to the fact that the original purchaser had changed the ticket from Will Call to be shipped out to me. If you did something similar, or changed your ticket from Will Call to ship to your house, we're last in line people :(. All people who initially chose to have their tickets shipped out are getting served this week, then next week all the switcheroos start getting served.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 8:17 am
by ACfromSAC
No email received but a delivery slip left on my door yesterday! Off to the post office at lunch :D

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 9:11 am
by maladroit
It sounds like Ticketfly doesn't really understand the situation here. These aren't tickets to a Coldplay concert. You can't have everything come together on the last possible day, and simply throw on some ratty jeans to stroll downtown to pay $12 for a plastic cup of beer. This is more like planning a moon mission, some people will need to leave for the playa in a week or two. If tickets are being shipped through NEXT week, then we could see them arriving just one frickin week before the event. Correction: We could see people FINDING OUT IF they'll arrive, correct and intact, one week before the event, and less than a week to resolve any problems!

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 10:23 am
by arsenik101
I send a email to change it for will call! leaving in less then
2 weeks from Canada and need to be on the playa august 18! Still waiting
for a answer!

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 11:10 am
by Janet Planet
I took Kaos's advice and called Ticketfly. I waited on hold less than 4 minutes.
The rep told me my tickets had shipped "the 28th or the 29th, I think". (I didn't get any confirmation email). I asked for a confirmation number, and sat on hold for a short time. The rep came back and said he would email me the confirmation number "again", but I also asked him to dictate it to me. I was able to check the USPS site and am relieved to see it's all on the way; it left the SF post office around midnight last night.
The email came a minute later, from Customer Support.

All in all, it was a quick positive interaction with TicketFly.

If you haven't had news yet, DO call them just to reassure yourself. And when you get through to them, don't be a panicky freak, OK?
Remember your compassion for the person sitting in a cubicle in a drywalled room with fluourescent lights and a headset in their ear.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 11:53 am
by Roundabout
My ticket arrived today! Signature was required, but had not received the shipping notice email. Order is intact. My last name begins with a C. Ordered in the directed sale. No changes were made to the order ever.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 12:05 pm
by Sarcophyton
Ditto to all roundabout's details but bought mine in general sale. :D :D :D

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 12:25 pm
by PhantomGreen
I took the advice posted here and called Ticketfly after not receiving a response to the email I sent 2.5 days ago. My last name starts with an S, and the girl on the phone told me that they are just starting to fulfill orders for people whose names start with that letter, so all Smiths, Strattons, Simons, and Samuels take heart! I will supposedly be receiving the shipping notification sometime between this afternoon and Friday. Fingers crossed that they ship the order correctly now.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 12:33 pm
by skippy3k
Not to be pessimistic, but I wonder if you told her your last name started with a "K", she would say "oh, we are just processing the K's today so you should get yours soon."

Ok, that was a little pessimistic. :)

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 12:47 pm
by fernley1
I do hope this is true.
My last name starts with a S too.
Seems like such a long wait.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 12:55 pm
by Nipple
maladroit wrote:It sounds like Ticketfly doesn't really understand the situation here. These aren't tickets to a Coldplay concert. You can't have everything come together on the last possible day, and simply throw on some ratty jeans to stroll downtown to pay $12 for a plastic cup of beer. This is more like planning a moon mission, some people will need to leave for the playa in a week or two. If tickets are being shipped through NEXT week, then we could see them arriving just one frickin week before the event. Correction: We could see people FINDING OUT IF they'll arrive, correct and intact, one week before the event, and less than a week to resolve any problems!
Those people can have my personal invite to begin preparing now, before their tickets arrive.

I'll allow it. JUST THIS ONCE.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 1:11 pm
by maladroit
Nipple wrote:Those people can have my personal invite to begin preparing now, before their tickets arrive.

I'll allow it. JUST THIS ONCE.
You missed the point. No one is sitting around refusing to do any Burning Man packing until they see a ticket. However, a week is very little time to deal with problems like getting only one out of two tickets, not getting a vehicle pass, getting someone else's order (and risking finding out at Gate that your tickets were voided) and so on. No opportunity to get extra tickets to those who need them. It's been cut way too fine and way too sloppily to have any confidence in the process at this point.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 1:31 pm
by chucktwo
Finally!!

No email, had to sign for them (luckily my wife is off on Wed), and last name starts with M....

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 3:48 pm
by ACfromSAC
Last name of C, tickets received today!

Parking pass ordered through presale received a few weeks back. *Shrug*

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 4:02 pm
by fernley1
Got the e-mail!!!!!!!!!
Feeling Happy!

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 4:21 pm
by jayswain
Got my tickets at the directed group sale, got an email today saying they will be shipped.

If I said don't panic, I would be a hipocrite.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 5:02 pm
by omegared
I agree with a campmate's post from a different message board. But due to the delay in fulfillment there is a significant 3rd party burner to burner exchange market that is not going to happen (or is going to be extremely limited) this year because everyone is getting their tickets at the LAST minute. I understand the need to limit time for scammers to reproduce tickets, and that there are a lot of orders to fulfill, but the current situation is kinda ridiculous.

There I had my rant :) .

I'll go back to quietly twiddling my thumbs, packing, and wait for my ticket now.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 6:44 pm
by Roundabout
By the way, despite many vehement protestations on this thread and others that each person's order is not time stamped .... I just noticed a time stamp on the ticket receipt that came with my order today.
It says: "Purchase Date: 2/12/14 2:53 PM".

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 7:35 pm
by Eric
Roundabout wrote:By the way, despite many vehement protestations on this thread and others that each person's order is not time stamped .... I just noticed a time stamp on the ticket receipt that came with my order today.
It says: "Purchase Date: 2/12/14 2:53 PM".
Perfect: so if you want to know when you ordered your tickets so you can figure out where you are in the line to get your tickets, just wait until you get your tickets and that will let you know the time you ordered them. I love useful information.

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 9:52 pm
by Patsh
Vurt da Furk.jpg
......still waiting......

Re: Still haven't gotten your tickets?

Posted: Wed Jul 30, 2014 10:34 pm
by Roundabout
Good one Eric. :lol:

Re: Still haven't gotten your tickets?

Posted: Thu Jul 31, 2014 10:01 am
by Janet Planet
OOH OOH AAH AAH !
My tracking this morning says my ticket is "out for delivery"!

I don't dare go to the basement to haul up my water jugs and stove and giant tent and bike rack and cooler and andandand because I don't want to miss the KNOCKKNOCKKNOCK.

Mr Postman!

Re: Still haven't gotten your tickets?

Posted: Thu Jul 31, 2014 10:13 am
by Drawingablank
Finally got my email.

Although it appears that they were not done in strict alphabetical order, they apparently were grouped to at least some extent by letter. Everyone I know whose name begins with S received the email approximately within a 24 hour period. Most of those I know received the email before me regardless of my name being first alphabetically - hence my thinking that they were not in strict alphabetical order.

I suspect that to reduce confusion ticket workers were assigned different letters, and in the case of a large group like S it was broken up among several workers.

Re: Still haven't gotten your tickets?

Posted: Thu Jul 31, 2014 10:26 am
by maladroit
Girlfriend got her email late yesterday, she would have been on the tail end of the whole S block, alphabetically speaking.

Re: Still haven't gotten your tickets?

Posted: Thu Jul 31, 2014 10:36 am
by rudbyrd
Got mine today, after 36 days and getting 2 other peoples orders, they are finally here.

Time to go home.

Re: Still haven't gotten your tickets?

Posted: Thu Jul 31, 2014 11:52 am
by Janet Planet
♥ Dan the Mailman!

Re: Still haven't gotten your tickets?

Posted: Thu Jul 31, 2014 12:17 pm
by Mumblina
I believe in a thing called looooooooooooooooveeeeeeeeee :mrgreen: