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Re: Still haven't gotten your tickets?

Posted: Thu Jul 31, 2014 2:37 pm
by AfricanFire
Mine came today too! Finally - yay!

Re: Still haven't gotten your tickets?

Posted: Thu Jul 31, 2014 5:54 pm
by kittyrodriguez
Arggghhhh!!! I have been checking my email every hour on the hour for the last week. My husband got his emails last night, but nothing for me. I think this might be a "watched pot never boils" scenario", but I can't help it...

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 11:50 am
by ziggy_playadust
No email, no tickets yet >:O

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 12:31 pm
by Rice
Got my WillCall ticket verification email last night. Which is good, since I had already purchased my plane flights and arranged everything on the assumption I would have a ticket.

I used to get my tickets shipped to me. But the stress of waiting for them to arrive in Canada was high. Now I get them held for me at Will Call. No concerns about them getting lost in shipping, no worrying about me losing them (which has happened due to an unfortunate stash location).. I just show up at the Will Call office, show them my photo ID & confirmation email and vola - tickets in hand.

3 years in a row with only positive Will Call experiences.. No complaints here.

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 2:44 pm
by a figment
Received email earlier this week with tracking number, tickets arrived today, (2 tickets and parking pass). a few more things to finish up before trip.

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 4:56 pm
by Monkeystyle
no kidding Rice, I've been waiting in Winnipeg for ever it seems, on the phone with Canada post, seems they made it to Toronto on the 23rd, and haven't left there yet even though they say in transit. Canada post says that they should have been delivered on the 29th but have no information on where they are!?!?!?!?!?
oh and as the person receiving the tickets I can not make a complaint, only the sender of the package can. been on hold with ticket fly for the last half hour.

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 5:09 pm
by jneilvindy
Sad to say but at this point my whole burn is tainted by this ticket fiasco.

I know it's crazy and irrational but I'm an OCD control freak who believes to the bottom of my soul in taking care of details and organizing every aspect of my life.
There is no amount of relax, let it go, have faith it's all going to work out that will ever change me at this point in my life.

I relax when I've taken care of business. I let things go when I've made sure I've done what needs to be done.

The fact that tickets I ordered in February cannot be tracked by the company that sold them to me. That 5 days of phone calls and 10 emails have resulted in silence and not one answer that wasn't a canned auto-reply. The fact that there is no way for me to speak to someone who can access the information I want directly and instead I have to go through intermediaries that cannot, is simply unacceptable to me and my way of thinking and what I consider to be average customer service.

The levels of stress this has caused me this week have affected my work and my home life to a degree I honestly didn't think was possible to get to me at this point in my life.

Yet here I am. :cry:

No matter how awesome this burn is. No matter the people I meet and the experiences I have the only thing I will take away from all this is the absolute misery this ticket fiasco has put me through.

Sorry I'm venting but with no option to discuss this with the ORG and no wish to drag people close to me into my misery I'm dumping it on you guys here. :oops:

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 5:14 pm
by FIGJAM
You're tainting your burn!

Knock it off!!!!!!! :lol:

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 5:25 pm
by jneilvindy
FIGJAM wrote:You're tainting your burn!

Knock it off!!!!!!! :lol:
Maybe I just like using the word "taint!"

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 5:33 pm
by Jackass
jneilvindy wrote:
No matter how awesome this burn is. No matter the people I meet and the experiences I have the only thing I will take away from all this is the absolute misery this ticket fiasco has put me through.
If you do make it out to the desert, bring some hot sauce.

You'll more than likely end up eating those words.

The CircUs will clear all of that up for you.

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 5:48 pm
by Monkeystyle
jneilvindy I'm in the same boat kind of. I am a total control freak. hell, I've been mostly packed for the burn for the last month now lol. and not knowing where my tickets are is driving me crazy. next year if I can make it again, I'll be going with will call to save the head ache

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 6:00 pm
by Lonesomebri
jneilvindy wrote:... I'm venting but with no option...
That's the spirit brother!!! Welcome to the club. That is as much the Burner experience as dressing up in costumes. You take it out on us, I take it out on Indiana, but now we understand.
There is alot of bs involved in the ticket precess, for sure. But it does help us peons learn that life is uncertain, there are no guarantees.
You'll get your tickets, have no problem getting rid of the extra if you need to, and have a kickass time. I'll bring some sriracha sauce for you.

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 6:28 pm
by VultureChow
New idea for outfit:
ImageImage

Hang in there. When you are hunkered down in a the shadow of an art car during a dust storm, ticket worries will just melt away.

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 8:02 pm
by Patsh
Well, guys, I hate to rain on your dungeon in the sky, but........



My Tickets arrived today!! No email. Two tickets, two Survival Guides, one vehicle pass, one Atomic Fireball and a little card with my name (correctly spelled!) and address.


YAY!!!!!

:mrgreen: :mrgreen: :mrgreen:

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 8:09 pm
by BBadger
jneilvindy wrote:Sad to say but at this point my whole burn is tainted by this ticket fiasco.
You might do well to not try to attend in the first place. Seriously. If something like this is causing this level of grief and stress in your life, cut it out like the cancer it is, no matter what it is.

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 8:21 pm
by Hammer001
[quote="jneilvindy"]Sad to say but at this point my whole burn is tainted by this ticket fiasco.

I know it's crazy and irrational but I'm an OCD control freak who believes to the bottom of my soul in taking care of details and organizing every aspect of my life.
There is no amount of relax, let it go, have faith it's all going to work out that will ever change me at this point in my life.

I relax when I've taken care of business. I let things go when I've made sure I've done what needs to be done.

The fact that tickets I ordered in February cannot be tracked by the company that sold them to me. That 5 days of phone calls and 10 emails have resulted in silence and not one answer that wasn't a canned auto-reply. The fact that there is no way for me to speak to someone who can access the information I want directly and instead I have to go through intermediaries that cannot, is simply unacceptable to me and my way of thinking and what I consider to be average customer service.

The levels of stress this has caused me this week have affected my work and my home life to a degree I honestly didn't think was possible to get to me at this point in my life.



Well said! I know many in the same boat who would agree 100%.

Re: Still haven't gotten your tickets?

Posted: Fri Aug 01, 2014 9:36 pm
by theCryptofishist
Lonesomebri wrote:
jneilvindy wrote:... I'm venting but with no option...
That's the spirit brother!!! Welcome to the club. That is as much the Burner experience as dressing up in costumes. You take it out on us, I take it out on Indiana, but now we understand.
There is alot of bs involved in the ticket precess, for sure. But it does help us peons learn that life is uncertain, there are no guarantees.
You'll get your tickets, have no problem getting rid of the extra if you need to, and have a kickass time. I'll bring some sriracha sauce for you.
What Bri said. The best playa magic happens when you let it happen rather than forcing it.

I will now go back into my cranky, anti-hippie normality.

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 11:26 am
by maladroit
jneilvindy wrote:No matter how awesome this burn is. No matter the people I meet and the experiences I have the only thing I will take away from all this is the absolute misery this ticket fiasco has put me through.
You'll probably think differently once you finally make it there. It doesn't ease (perhaps even amplifies) the frustration over ticket problems, but at least you know that ANYTHING they can do to you, as long as you DO get the tickets, will ultimately be worth it.

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 1:47 pm
by Eric
jneilvindy wrote:I know it's crazy and irrational but I'm an OCD control freak who believes to the bottom of my soul in taking care of details and organizing every aspect of my life.
There is no amount of relax, let it go, have faith it's all going to work out that will ever change me at this point in my life.
This year is either going to help you ease up on that, or you are going to hate Burning Man with a passion. Outside of the little you have direct control over (your camp & when you eat), almost nothing happens like it's planned at Burning Man. It is a serious of accidents, failures, fuck-ups, and "oh-crap" moments - a major phrase to learn when things go wrong & you can't fix it is: "it's Burning Man" (which basically means "whatever, move on"). It is also pure excitement and wonder, but only if you let the random moments in.

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 4:05 pm
by DrYes
Tickets finally arrived.....sans the vehicle pass. Sigh.

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 4:16 pm
by BoyScoutGirl
DrYes wrote:Tickets finally arrived.....sans the vehicle pass. Sigh.
DrYes, check out this thread: viewtopic.php?f=367&t=69694

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 6:45 pm
by jneilvindy
[quoteIf you have received a tracking number in the last 20 minutes or so today, 7/31/14, for your Burning Man tickets, PLEASE DISREGARD. You will be issued a new tracking number shortly.][/quote]

That's from Ticketfly's website.

So the drama continues.

I finally got a response concerning my ticket inquiries.

Burningman ticket support switched my inquiry from Open to Resolved.

Of course they didn't explain anything, Just switched it to resolved. So I re-opened it and created a new inquiry for them to sort through as well. I've definitely gone from politely patient to pissed off annoyed so if they wanna play the close it and move on game so be it.

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 7:06 pm
by VultureChow
Have you called Ticketfly support? That seems to have had the best luck for everyone so far.

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 8:27 pm
by jneilvindy
VultureChow wrote:Have you called Ticketfly support? That seems to have had the best luck for everyone so far.
I called them Monday, Wednesday and Friday. Ticketfly's answer is they are waiting on burningman ticket support to get back to them with an answer.

So Monday I will create 10 open inquiries with burningman ticket support, call the (415) TO-FLAME number as well as call ticketfly.

I'll do this every day and continue until I have a tracking number with USPS.

I figure sooner or later they are going to get the hint I want my tickets.

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 8:30 pm
by Martiansky
Came home thursday to a pink slip awaiting me in the mailbox.
I did not receive an email notice that they were shipped but was thrilled nontheless on friday when I went to the post office, signed and walked out with them in hand!

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 8:31 pm
by Maizie
jneilvindy wrote:
VultureChow wrote:Have you called Ticketfly support? That seems to have had the best luck for everyone so far.
I called them Monday, Wednesday and Friday. Ticketfly's answer is they are waiting on burningman ticket support to get back to them with an answer.

So Monday I will create 10 open inquiries with burningman ticket support, call the (415) TO-FLAME number as well as call ticketfly.

I'll do this every day and continue until I have a tracking number with USPS.

I figure sooner or later they are going to get the hint I want my tickets.
I know you're really frustrated, but I've worked in customer support before - creating ten duplicate tickets is NOT going to help in terms of getting things resolved.

It sounds like the Burning Man ticket was resolved after your last call to Ticketfly (if I'm understanding the timeline properly) - when you call them on Monday, it could be all sorted out.

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 8:36 pm
by fernley1
Well, after lots of worrying and whining on my part, I can now finally say...

I GOT MY TICKETS TODAY.
Doing happy dance.

To those who haven't gotten there tickets yet, I hope it all works out for you.

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 8:39 pm
by theCryptofishist
Maizie wrote:It sounds like the Burning Man ticket was resolved after your last call to Ticketfly (if I'm understanding the timeline properly) - when you call them on Monday, it could be all sorted out.
Agreed. However, not telling him is not a very deft way of dealing with the human/customer part of the equation.

*sigh*

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 8:44 pm
by Maizie
theCryptofishist wrote:
Maizie wrote:It sounds like the Burning Man ticket was resolved after your last call to Ticketfly (if I'm understanding the timeline properly) - when you call them on Monday, it could be all sorted out.
Agreed. However, not telling him is not a very deft way of dealing with the human/customer part of the equation.

*sigh*
Oh, agreed. It's definitely not the best (or even a good) way to go about it.




And congrats, fernley1! Glad you've got everything.

Re: Still haven't gotten your tickets?

Posted: Sat Aug 02, 2014 8:45 pm
by theCryptofishist
It's no longer the llc (on two levels), but their tin ear with human relations marches on...