Sadly no, if it's all worked out then as of Friday ticketfly didn't know it was worked out. Nichole at burningman ticket support certainly couldn't be bothered to answer the inquiry question either.Maizie wrote:I know you're really frustrated, but I've worked in customer support before - creating ten duplicate tickets is NOT going to help in terms of getting things resolved.jneilvindy wrote:I called them Monday, Wednesday and Friday. Ticketfly's answer is they are waiting on burningman ticket support to get back to them with an answer.VultureChow wrote:Have you called Ticketfly support? That seems to have had the best luck for everyone so far.
So Monday I will create 10 open inquiries with burningman ticket support, call the (415) TO-FLAME number as well as call ticketfly.
I'll do this every day and continue until I have a tracking number with USPS.
I figure sooner or later they are going to get the hint I want my tickets.
It sounds like the Burning Man ticket was resolved after your last call to Ticketfly (if I'm understanding the timeline properly) - when you call them on Monday, it could be all sorted out.
I'm in customer service and I know the power of bringing a problem to the attention of a boss. I just gotta get ahold of the right person and I have no doubt my tickets would magically be in the mail the very same day.
Anyone who doesn't have their tickets yet should be blowing up ticketfly and burningman ticket support for an answer as to just where they are in my opinion. Cause to me it looks like they need a full business week just to figure out they have no clue where your tickets are. I wish I had started this July 1rst at this point, the instant ticketfly sent them to burningman tickets.
Clearly this process needs a lot more transparency in exactly how they process them. Where they are in the process and exactly what step is the hold up and how is it going to be solved so it never happens again.