Will Call Transfers

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trilobyte
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Will Call Transfers

Postby trilobyte » Tue Aug 12, 2014 2:15 pm

The New & Improved process for transferring the name on a will call ticket order is...

If you are not using your tickets yourself and need to have someone else pick them up in your stead, please log in to your Ticketfly Account and select the order you would like to change. Once you are in the order record, scroll down to the bottom of the record to the "Shipped To" section and then use the "Edit" link to make the change. This will allow us to release your order to your named party. Please remember that orders will not be released at the Box Office without a valid ID matching the Shipping Name on the order, so be sure to double check for accurate spelling and legal names.

If you want to provide someone with extra back up, you can give them a signed letter releasing your order to them, along with a copy of your photo ID.

Please note that orders cannot be split, meaning you cannot enter the names of multiple people to pick up individual items from your order. If recipients are arriving separately, the order needs to be under the name of the person arriving first. Once at the Box Office they will need to collect the order and then place any remaining items under the names of the people arriving later.

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