Ticket Support

Want to talk about tickets? You've come to the right place
Courage1
Posts: 1
Joined: Thu Aug 14, 2014 1:03 pm
Burning Since: 2010
Camp Name: Kidsville

Ticket Support

Postby Courage1 » Thu Aug 14, 2014 1:08 pm

I am 4 days into waiting for a response as to the status of my tickets that have not yet been not received. Checked with USPS just to be sure and they do not have them. I have my purchase receipt. Can anyone offer a suggestion?Are others waiting this long to be contacted?
Thanks

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trilobyte
Site Admin
Posts: 16452
Joined: Tue Mar 02, 2004 10:54 pm
Burning Since: 2004
Camp Name: Eridu Society
Location: San Francisco
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Re: Ticket Support

Postby trilobyte » Thu Aug 14, 2014 1:14 pm

ePlaya is not the Burning Man ticketing support department. If you need help, see this post and follow those instructions. If you haven't gotten a response after several days, log into your email provider's web site and check your spam filter (even Yahoo and Google have been jerks lately), then send a follow-up email to ticketsupport@burningman.com. This part is important - be sure to include the support ticket # that you got from the automated message when you first wrote them.


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