Got charged 5 times for VP and didn't get it

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Xtoph
Posts: 5
Joined: Sun Mar 15, 2015 7:31 am
Burning Since: 2015
Location: Caldera, Panama

Got charged 5 times for VP and didn't get it

Postby Xtoph » Wed Aug 05, 2015 1:10 pm

What happened in the OMG sale? I got in line exactly at noon and pretty quickly was at front of line and allowed to buy a VP. I used the same card I used to by my tickets. Then when I clicked purchase it said there was an error with my card. So I thought maybe the address didn't get changed so I rechanged and clicked purchase. SAME ERROR I tried a couple of variations on my address. SAME ERROR. Then tickefly said my cart timed out, but let me go back in and buy one VP, I went to check out and I called the bank and asked them was my address OK and they said yes I had it correct and they said BTW burning man has charged your account 5 times then refunded it immediately.' This is crazy.

I live in Panama central american and we are flying to SF. I was supposed to teach a paper making class but know do not know how i will get the supplies or even us to burning man.
I can not tell you how heart breaking and sad this is.
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MrBeardy
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Joined: Fri Apr 08, 2011 10:29 am

Re: Got charged 5 times for VP and didn't get it

Postby MrBeardy » Wed Aug 05, 2015 1:14 pm

We aren't going to be much help here unfortunately so I'd email ticketing support.

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Popeye
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Location: Where the east wind blows

Re: Got charged 5 times for VP and didn't get it

Postby Popeye » Wed Aug 05, 2015 1:40 pm

You've got all the evidence that they screwed up. I can't see them not giving you one. If they turn you down escalate and keep trying.

Contact them, use the same text you posted:
https://ticketsupport.burningman.com/cu ... ails%2Fnew
nobody wants to live in a world with only one flavor...

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Elderberry
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Re: Got charged 5 times for VP and didn't get it

Postby Elderberry » Wed Aug 05, 2015 1:52 pm

Please refer to this post for information on how to proceed. There is nothing we can do to help you here on eplaya.

https://eplaya.burningman.org/viewtopic ... 17&t=72992
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Then I realized that the Lord doesn't work that way so I stole one and asked Him to forgive me


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