This OMG sale's technical issues are an embarrassment

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zeigen
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Joined: Mon Aug 23, 2004 1:33 pm
Burning Since: 1999
Camp Name: DeBocceRi / Planned Playahood
Location: Bay Area

This OMG sale's technical issues are an embarrassment

Post by zeigen » Wed Aug 01, 2018 12:29 pm

11:40: Does my code work? Is this one of the sales that will have a waiting room? They don't tell us how it will work, so let's try it ¯\_(ツ)_/¯

11:41: Code not valid yet, fair enough, let's try later.

11:45: How about now? Not yet? Fine. Let's try later.

11:55: Should work now, right? No? Hmm.

11:58: I guess no waiting room this sale. Let's try to click in right at noon.

11:59: Try again. Page is pretty slow. Uh-oh. OK, code still not valid yet.

12:00: Page unavailable error, gah.

12:01: Still unavialable

12:02: Still unavailable

12:03: This sale isn't going well.

12:04: OK finally! Hmm, no green man, just an Eventbrite waiting room. Wait, Eventbrite? No Ticketfly?

12:05 to now: "You're currently in the waiting room" -- no sense of where in queue you are, no sense of how many tickets are left, no progress marker

Meanwhile, zero of my friends who tried got a ticket. And I'm seeing reports that it was sold out at 12:09.

Is this really how we wanna run a rodeo? This is just embarrassing, that's the only word I can think of.

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zeigen
Posts: 95
Joined: Mon Aug 23, 2004 1:33 pm
Burning Since: 1999
Camp Name: DeBocceRi / Planned Playahood
Location: Bay Area

Re: This OMG sale's technical issues are an embarrassment

Post by zeigen » Wed Aug 01, 2018 12:34 pm

It finally let me in at 12:32pm PDT to show that all items were sold out. Except I can make a donation to the org! Wheeeeee

cocobware
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Joined: Wed Jul 25, 2018 12:16 pm
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Re: This OMG sale's technical issues are an embarrassment

Post by cocobware » Wed Aug 01, 2018 12:35 pm

Horrible!!!

The Eventbrite site crashed. Then finally get into the Eventbrite purchase page, click order, and the page re-loads for 20 minutes this happens. Tickets available, then disappearing when you click order. Such a frustrating experience.

pedroescobar
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Joined: Mon Jul 10, 2017 2:59 pm
Burning Since: 2017

Re: This OMG sale's technical issues are an embarrassment

Post by pedroescobar » Wed Aug 01, 2018 12:39 pm

Worked for me...

Maxxx
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Joined: Wed Aug 01, 2018 12:38 pm
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Re: This OMG sale's technical issues are an embarrassment

Post by Maxxx » Wed Aug 01, 2018 12:42 pm

I could not agree more.

This whole first-come first-serve scene is ridiculous. They have a couple of days to register - why not accumulate buyers for a day or two - then have a true random access selection process.

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