Main Sale Ticket Success?!

[Ceasar]

Yep. I cut and paste my url into a new browser, and went right to the purchase page... read a tip first.

I'm going to burning man!

[funkill]

SUCCESS at 145pm PST. Your reservation was successful!
Be the spark and support our mission with a tax-deductible donation to Burning Man Project.

Completely Clear the browser cache and go back in via the profiles link.

It went right to the ticketing page after 15 seconds.
No need to enter an access code and just click the button the ticket count/pricing area.

Did you just now completely clear your cache and go back in? Or did you do that 45 minutes ago?
Please, do tell!

[funkill]

Thanks Crispy Dave... worth a try....

[CrispyDave]

Cleared Cache about 10 mins ago 10-12 mins

[Mr.Coffee]

I've tried all of the suggestions, still looking at arrows. Anybody else in the same situation?

[Coco Jumbo]

Same here, still spinning arrows.

[Jackass]

I just get a blank page

[funkill]

I just get a blank page

Intentionally black for sure....

[almostreallygood]

Just cleared my cache and got through immediately, but the only option for ticket quantity is 0

Same thing is happening to my friend.

[lanval]

When I looked at my cache there was a few AWS entries. I wonder if Amazon is the new tix vendor.

[ACfromSAC]

My girlfriend and a campmate were able to get tickets minutes ago. Got the zero option, refreshed, refreshed, refreshed, got tickets.

[BurnerBunny]

Got lucky and had my ticket confirmed by 12:07, woohoo! I'm officially going to burning man this year

I better get started on my own metamorphosis, need to drop some weight or this glitter pony is going to be a glitter pig.

[stephen2u]

What a shit show, Enter access code

[Boardshorts]

I just got in- Two tickets and a pass at 2:33 That was gut -wrenching I almost gave up
Good luck and don't give up!!

[DesertWalrus]

SUCCESS at 145pm PST. Your reservation was successful!
Be the spark and support our mission with a tax-deductible donation to Burning Man Project.

Completely Clear the browser cache and go back in via the profiles link.

It went right to the ticketing page after 15 seconds.
No need to enter an access code and just click the button the ticket count/pricing area.

Bunch of people on reddit reporting that they're able to seemly bypass the queue doing above. Another person said it worked for everyone tried; theirs, a family member, and a friend all going direct to ticket purchases without queue wait. Others report same spinning wheel.

[Kishri]

Again, a total shit show. Got in way back at about 12:30. Chose 2 tix and a VP. Clicked the link and got a white page. then got told to re-enter the queue. Did that, and got told my link was invalid as it said I had already bought tickets (I didn't). 20 Minutes later, I can get into the queue, but obviously lost my place in line. At 2:30, get back in and sold out.

[Mr.Coffee]

Just checked on mobile, and it sent me to the "You're early!" page.

[funkill]

Now I get the screen "YOU’RE EARLY! The 2019 Main Sale doesn’t start until Wednesday, April 10, 2019 at 12pm (noon) PDT. See you then!"

Same message iphone Safari and pc Chrome.

Must be a factor of time-space...

[Coco Jumbo]

Same here. I guess it's over.

[Mr.Coffee]

Went to my burner profile to click on the link.
"The sale is over".

[WeezerMike]

Well overall that was brutal, but I did really enjoy at the end when I was routed to the "You're Early" page. I really did get a kick out of them sneaking in one last technical fuck-up before the "It's Over" page popped up.

[Mr.Coffee]

Yeah, it really was. Can we go back to the way it was last year? at least that way I only waste 40 min of my day before I get disappointed.

[Mandypants1069]

I am so sad about this. This is my first year and I was really looking foreword to this experience. I got in the queue right away and then waited for 3 hours for NOTHING! All of a sudden... a page popped up that said “You’re early” then I went back to my burner profile to refresh from there and it said the ticket sale is over.

Long time burners: Is it always this hard to get a ticket? I don’t understand how this works and waiting in a queue for 3 hours and I wasn’t late to the sale... makes ZERO sense.

[ACfromSAC]

This must have been a low bidder cost saving measure. This sale vendor sucked way more than normal. Bring back the green man!!!

[spacetime]

I'm amazed at how poorly this system functioned. Directed Group Sale went perfectly.

While I wasn't trying for tickets this year because of DGS, I was monitoring others efforts including 7 friends trying. It looks like the worst experience of the past four main sales I participated in.

For the ticketing fees included, I think people should be able to expect a lot more.

The "everyone click at the same time and then wait together" concept is completely ridiculous and unnecessary.

And it is not reasonable that the org posted a single tweet with no useful information in it. It should have over communicated about how to handle all the errors that were coming up.

I can't imagine how much time was wasted and how many people were unhappy about the experience today.

It should be a simple lottery based on the pre-registration. Like how Phish ticket pre-sales were back in the day.

That said, with the amount of money and time there was to get this right I'm still surprised it failed so miserably.

[mhead]

Link in my email didn't work.
Got in the sale via link in my profile.
See the spinning arrows until about 3:00 PDT
Then see the "you're early..." for a while.
Now see "main sale has ended" at 3:20 PDT.
It is bad enough not to get tickets, but worse when incompetence decides who goes and who does not.
But it's the burn, right?

[tracesexton]

Well, that was brutal. Three hours. Here's to getting creative and finding alternative means to get tickets.

[spacetime]

But it's the burn, right?

Some parts of the burn are handled very professionally. However, I think information technology is not taken seriously enough.

From online resources to ticketing, it is unclear to me how why crucial parts of the event have lagged behind for years.

[DancesWithElves]

LOL - and they want to add 20000 more to this scenario?! Might want to get a grip on the current situation before expanding even further, IMHO

[waketheplaya]

what a fiasco
12:00 on the dot clicked unique link in email (didnt work)
12:01 went to burner profile clicked link said I was early
12:02 after refreshing like a madman took me to the spinning arrows in the "waiting room"
12:18 522 error
12:19 back to burner profile to try and get my spot back in line
12:20- 2:30 pm watched 2 arrows never reach each other
2:31 page refreshed telling me I was trying to skip que and go directly to checkout (took me out of que)
2:32 back to burner profile to click link and enter que
3:01 page refreshed
3:01:32 took me to a page that said I was early

I just wanted an Atomic Fireball! :'(