As always, if you are looking specifically for ticketing support, you should go to the
Ticketing Support site.
As far as the flow is concerned, my experience from this and previous ticket sales is that the page flow looks like this.
You start either from your
Burner Profile or the email with the link to the sale. While some have had success with mobile phone or tablet purchases, the nature of mobile device connectivity makes them more prone to communication dropouts that could lose your place in line. If possible, use a computer with a reliable connection.
If you try to access the sale well before the start time, you may simply receive an error. If you are a little early (usually within the hour), you go into a waiting room. This is an electronic orderly queue (think of it as like standing in line at a virtual box office). Once the gates open, the virtual queue starts 'moving' so to speak. The queue feeds the ticketing engine with as many customers as it can process (think of it as individual windows at the box office).
Once you're through the queue, you get the options for tickets, vehicle passes,
ship method, and optional donations. It is important that names and emails on the order match the name and email of the Burner Profile. As posted on the main ticket info page and in earlier replies here, MasterCard and Visa are the only debit/credit cards accepted.
After the sale completes, you will see a confirmation in the browser window. Ideally an email confirmation should appear almost immediately... HOWEVER during the crush of the ticket onsale, these confirmation emails could easily be delayed. I recommend screenshotting or saving your browser window to a PDF if you can for your records.
Once a person's sale completes and they have been given a confirmation number, then that 'individual window' at the virtual box office pulls another person from the waiting room queue.
While you are in the queue, it is normal for it to go several seconds, and even a few minutes, without seeing your place in the queue advancing (not sure offhand if it will display your place in line). Again, this is normal. Everyone moves at different paces as they fill out their forms, make typos on different fields, scramble to get the right credit card out, and all the other variables. And MasterCard/Visa can sometimes take a few moments to process and approve a transaction. These are fairly substantial dollar amount transactions, and in these days of wild and crazy credit card and identity thefts, it may take some banks longer than others to sort things out. The phrase "hurry up and wait" applies here - I've seen the queue sit without movement for a couple minutes, and then suddenly lurch forward (again, that is if it is displaying place in the queue).
All ticket onsales are technically challenging, and it's something that even large scale ticket providers like Ticketmaster struggle with. In a sense, it is functionally a planned DDoS attack. Number of people registered has not been published that I'm aware of, but at the end of the day it comes down to how many people are clicking those links at the same time. With 10K or so tickets plus vehicle passes in the sale, it should probably go fairly quickly (wow, just realized it took me til after the start of the sale to post this... sorry).
Hope that info helps
