Ticket Support Email Response Time?

Want to talk about tickets, vehicle passes or the Burning Man box office? You've come to the right place.
Post Reply
sarabelle219
Posts: 1
Joined: Fri Apr 01, 2022 9:10 am
Burning Since: 2012
Camp Name: Anita Cocktail

Ticket Support Email Response Time?

Post by sarabelle219 » Fri Apr 01, 2022 9:17 am

Hi all - I was curious if anyone knows how long it usually takes for a case to be reviewed & to get a response from [email protected]?

It's been about a week but I also know this week was a busy one with the main ticket sale happening. I've received 2 automatic email responses and my case has been escalated to a support manager but no indication on review/response time.

thanks and dusty hugs...
Top
csilva2
Posts: 11
Joined: Wed Aug 10, 2022 9:12 pm
Burning Since: 2022
Camp Name: the Disco Mines (unofficial camp)

Re: Ticket Support Email Response Time?

Post by csilva2 » Wed Aug 10, 2022 9:29 pm

Did this ever get resolved?
Top
Post Reply

Return to “Tickets Discussion”