Unscheduled Site Outage 15-17 June 2018 or, wow that sucked!

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trilobyte
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Unscheduled Site Outage 15-17 June 2018 or, wow that sucked!

Post by trilobyte » Sun Jun 17, 2018 2:08 pm

As some of you may have noticed, we experienced a site outage from the evening of Friday 15 June to the early afternoon of Sunday 17 June (today). Wow, that really sucked!

Many apologies for the long outage - while the early years saw plenty of outages on the board, as we've scaled and Burning Man has stepped up the resources committed to ePlaya we've had very few in recent years... and I think this one was the longest we've experienced in a decade.

The outage was not the result of a hack or attack, but a site extension that appears to have started misbehaving sometime on Friday. It's a bit of a head-scratcher, as the extension was behaving normally since its last update, and had no issues following the big site update this past Monday. Regardless, the extension in question has been disabled, and we'll be investigating further. Some additional changes and adjustments are also being made to help improve Burning Man's ability to turn things around more quickly in the event that we suffer a similar outage in the future. Many thanks to trailblazer, Grego, Silvia and others on the tech team for their help in getting things back up and running.

Apologies to everyone for the inconvenience, and thanks to everyone for their patience and support.

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mgb327
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Re: Unscheduled Site Outage 15-17 June 2018 or, wow that sucked!

Post by mgb327 » Sun Jun 17, 2018 2:51 pm

WooHoo! Let the shenanigans continue.....
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ygmir
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Re: Unscheduled Site Outage 15-17 June 2018 or, wow that sucked!

Post by ygmir » Mon Jun 18, 2018 6:05 am

thanks for all your hard work Trilo!
YGMIR

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