ePlaya performance is poor

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some seeing eye
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ePlaya performance is poor

Post by some seeing eye » Tue Jul 09, 2019 9:35 am

For weeks, ePlaya phpBB instance has suffered outages, 503 errors and the like. That has led to double posting. Sure the tech team is on top of it.
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Traveller in Time
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Re: ePlaya performance is poor

Post by Traveller in Time » Tue Jul 09, 2019 10:57 am

Feels like the site is under attack at times.
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Re: ePlaya performance is poor

Post by Bless » Tue Jul 09, 2019 11:48 am

Goddamn Russians
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Token
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Re: ePlaya performance is poor

Post by Token » Tue Jul 09, 2019 3:12 pm

Like clockwork ... the red headed step child of the BORG is left neglected for a year and then cries out for help with endless error logs being not sent to Trilo’s pager ...

Is there even a pager?

Time to patch n rebuild the database, reboot a few times.

We about to get slammed.

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Re: ePlaya performance is poor

Post by lucky420 » Tue Jul 09, 2019 5:03 pm

Token wrote:
Tue Jul 09, 2019 3:12 pm
Like clockwork ... the red headed step child of the BORG is left neglected for a year and then cries out for help with endless error logs being not sent to Trilo’s pager ...

Is there even a pager?

Time to patch n rebuild the database, reboot a few times.

We about to get slammed.
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Ratty
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Re: ePlaya performance is poor

Post by Ratty » Tue Jul 09, 2019 5:07 pm

Have you tried logging into your Burner Profile? I can't get into mine. Error this, error that, can't even reset password.
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lucky420
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Re: ePlaya performance is poor

Post by lucky420 » Tue Jul 09, 2019 5:32 pm

Ratty wrote:
Tue Jul 09, 2019 5:07 pm
Have you tried logging into your Burner Profile? I can't get into mine. Error this, error that, can't even reset password.
Just logged into burner profile, no problemo
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Re: ePlaya performance is poor

Post by Popeye » Tue Jul 09, 2019 10:50 pm

I have been trying to log in off and on all day. It's only tonight when I changed my bookmark to .org instead of .com that I finally got in. Very slow to load.
If we are under attack (it feels like not enough bandwidth) I wish someone would say something. Is Trilo not in charge any more?
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Re: ePlaya performance is poor

Post by trilobyte » Wed Jul 10, 2019 2:18 am

I'm sorry to hear that you're experiencing connection issues. While the site does experience delays during peak periods during the high season, the site has been loading. Going through log files, the last 'down' event (timeout when trying to load a page) was a very brief period in late June which appeared to coincide with server maintenance by the cloudy overlords). My own personal experience over the last several weeks has been that pages have been loading with minimal delay on various devices and cable/telecom providers. Though I'm not able to find any info in server logs or reproduce the issue on my end, I can ask the tech team to try and investigate further. Given some of the recent wonkiness affecting various chunks of the internet of late, it may also be something to investigate with your provider.

It is worth pointing out that for assistance with an account or accessing the site, the Contact Us form that's been on the bottom of each page (since around 2013) does work, and in the event that you're unable to reach ePlaya at all the Contact form on the main Burning Man site (in the help & faq section for the last several years) is also working.

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Re: ePlaya performance is poor

Post by Token » Wed Jul 10, 2019 10:37 am

Thanks for checking Trilo. It is off-n-on and a gremlin for sure.

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Ratty
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Re: ePlaya performance is poor

Post by Ratty » Wed Jul 10, 2019 12:33 pm

The service provider and HQ are working on it. Maybe later this afternoon things will straighten out. I hope. (This info was from the reply to my query.)
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Re: ePlaya performance is poor

Post by bigbluedoggy » Wed Jul 10, 2019 2:44 pm

Just to add what info I may, I’ve had intermittent access the last couple of days as well. On my phone I was getting the log in page and after logging in was taken to a completely blank page. This happened a few times. Tried on the laptop and got the error 503 (I think). Working fine now, but has been a bit spotty.
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Re: ePlaya performance is poor

Post by Token » Wed Jul 10, 2019 3:15 pm

Looks like the scramble is somewhere in AWS.

I traced using two different connections. ATT and Comcast.

Things hop relatively smoothly in the CA backbones to US-West AWS then it gets funky.

Lots of latency, as if being routed over satellite for those who know that network pain.

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Re: ePlaya performance is poor

Post by Token » Thu Jul 11, 2019 4:30 pm

Got a new one today:

Ajax error. Back end server is at capacity.

Was on home page and pressing the “mark all forums read” link.

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Re: ePlaya performance is poor

Post by Ratty » Thu Jul 11, 2019 6:44 pm

I find I can get in if I shorten the comand to eplaya.burningman.org Deleting everything before and after that. But once I'm in, things are hit and miss. The worst is posting and it disappears. So I'm copying first then try and try.

I've also had some luck moving in slow motion.
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Re: ePlaya performance is poor

Post by mgb327 » Thu Jul 11, 2019 7:50 pm

I can get in to read posts 50% of the time, at best. I will wait a few days and see if it improves, not worth the work involved.
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Re: ePlaya performance is poor

Post by Traveller in Time » Fri Jul 12, 2019 4:17 am

Also involves the main burningman.org site

The Gerlach Webcam seems to be down . .
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Re: ePlaya performance is poor

Post by Skuzzy61 » Fri Jul 12, 2019 4:29 am

This is the first morning, this week, I have been able to get in.

EDIT: Scratch that. Took 3 minutes for this post to post and it is degrading quickly.
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Re: ePlaya performance is poor

Post by Bless » Fri Jul 12, 2019 9:16 am

eplaya is struggggling
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Token
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Re: ePlaya performance is poor

Post by Token » Sat Jul 13, 2019 8:07 am

Today is much better, at least for now.

Downright snappy and crisp.

Usual 4-500 user load and no slowdown.

And they say never do IT work on Friday or risk working all weekend to fix things ...

Thanks Trilo and team for whatever was done.

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Re: ePlaya performance is poor

Post by Elderberry » Sun Jul 14, 2019 6:32 am

It's acting up again. :cry:
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Re: ePlaya performance is poor

Post by Ratty » Sun Jul 14, 2019 7:56 am

Token you pulled me through the 'sucker hole'. I was zip zooming around and then Bam. White page, error after error. I went back to clicking in slooow mo. Now I leave. No fun to fight it.
Those aren't buttermilk biscuits I'm lying on Savannah

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Token
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Re: ePlaya performance is poor

Post by Token » Sun Jul 14, 2019 8:25 am

Yeah, back to click-n-hope-n-wait again.

It was spectacular while it lasted.

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Popeye
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Re: ePlaya performance is poor

Post by Popeye » Mon Jul 15, 2019 2:54 pm

It looks like about 500 ish users is the limit. Zip around at 472 users and blank pages and file not found at 532 users.
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FlyingMonkey
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Re: ePlaya performance is poor

Post by FlyingMonkey » Tue Jul 16, 2019 11:01 am

Yeah, tell me about it.

The Snark used to be so much better here.

Oh wait.......
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maladroit
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Re: ePlaya performance is poor

Post by maladroit » Tue Jul 16, 2019 11:32 am

My experience has been that ePlaya has been slow to load or frequent 503 errors for about two months.

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Mozy F Bonz
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Re: ePlaya performance is poor

Post by Mozy F Bonz » Tue Jul 16, 2019 12:06 pm

{ Eplaya Administrators and moderators performance is poor } fix that for you.
Time to make a change.
~

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Token
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Re: ePlaya performance is poor

Post by Token » Thu Jul 18, 2019 1:49 pm

It would be interesting and worthwhile to analyze the logs for all those connected users.

Rarely are there more than a dozen registered users online at any given time.

Then there are 450+ guests on at all times.

My guess it’s a bunch of bots and crawlers eating up all those threads and connections with some relatively small number of actual guests browsing for BM related information.

Such is the wild wild Internet life.

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