If I had seen 120,000 requests come in when I normally see 40,000, I would assume that in conjunction with increased demand, there was also multiple registrations and scalpers at play which were exacerbating the situation. My solution?Max Callahan wrote:The problem is, what system do you switch to? Once you see that you have 120,000 requests for 40,000 tickets what system do you go to that doesn't leave 80,000 requests unfilled.brcprincess wrote: Yes, BORG messed up. When they saw how many registrations there were for the lottery, it should have been clear that this was going to happen. They should have canceled the lottery before it happened and come up with a different system. They could have avoided much of the heartache. They definitely made some poor decisions. But hey, we all do it. .
First come first served effectively becomes a lottery at that point, it's just a lottery where your ticket vendors bandwidth replaces the random number generator.
1. Start the registration over again with people able to register for one single price, non transferable ticket.
2. Assess the number of registrations. If numbers were considerably lower than in the first round of registrations (which I suspect they would be), then proceed with the lottery.
3. Hire professionals who specialize in ticketing systems to implement the non transferrable system. If there is enough resources and planning, it can work.
4. Add additional gates to accommodate slower entry times.