After reading the various threads about purchasing tickets via outlets such as Stubhub and Ebay, I have run across many post with straight up wrong answers. People on this forum have informed, quoted, and relayed the community over and over again information that has 0% validity. *Disclaimer* I do not work for stubhub, nor have any affiliation with the company. I am not a scalper, a broker, or scammer. I do however use the service and purchase tickets on the site from time to time. And I am a 2012 Burning Man Ticket owner. (won in the lottery)
It seems to me that the #1 misconception on ticket selling on the site is that a scalper can just magically post tickets he/she does not have, sell them at an inflated price, and have an option down the line to just cancel the order or not fulfill the order without ANY repercussion. This is not true, not one bit. By listing tickets on the exchange a seller must fulfill the tickets he promised to every last detail. That means the tickets must be 100% genuine, delivered on time, and exactly what the buyer agreed to purchase. There are no ifs and or maybes about this issue. If however a seller cannot fulfill this order he/she will be charged with all applicable fees associated with REPLACING the tickets promised to the seller. This is called "fan protect".
Once tickets are listed and purchased on Stubhub, a written contract between buyer and seller has been formed with the middle man being Stubhub. Although the two parties never exchange information or money directly, they are in agreement. The buyer must pay in full the set price + fees, and the seller must provide what he/she has promised to a T. This is called Buyer Protection & Seller Protection.
Over and over again on this forum I have seen the misconception that their is still perceived risk that once a burner purchases a ticket on Stubhub, that they will still not get in. This is not true, stubhub under fan protect will find you tickets either on their own exchange or through other outlets to forfill the order. This will come at the expense of the seller who could not provide the tickets. When someone lists tickets on the site, they must enter their full identity along with a preauthorized credit card. This card will be charged for whatever amount needed to replace the fake or non existent ticket. If you are rejected at the gate, Stubhub will be right there on location or at a nearby location to get you another set of tickets. This happened to me at the Superbowl this year. I purchased tickets, got to the gate, and was denied. I called them, and they not only got me in but upgraded my seats to the lower bowl.
Again, take this however you want, I am sure there will be 10 pages of flame or this post will be deleted. The point of this is to inform the "community" of the correct information. But sometimes on eboards and forums, people really do not care nor want the truth, they just want to hear nag, brag, or complain most of the time leaving out the truth.
Have a good burn and see you guys on the playa.